"1st visit to Las Vegas"
I booked my trip with a travel agent and I choose Mandalay bay but we were moved here. We had a king room and It was a very nice room. The room was very spacious. We had a pool and mountain view. We were on the 29th floor and it was very quiet on our hall but in the lobby and main area there were lots of noise and too many people. Our check in process was so easy and quick it could have been due to it was on a Wednesday. There was no line we walked right up and checked in. The only dislikes were the fridge is full and no space to put anything but we requested a fridge due to we needed it for some meds that had to be refrigerated and that was no problem at all. I don't like how they charge you five dollars to use the coffee machine. Overall it was a great hotel and a great stay!
"Several Missed Opportunities"
The problems started as soon as I arrived. My husband had called the day before and paid $40 for a guaranteed early check-in. At that point they never mentioned to him that my name was not on the reservation. When I arrived (ahead of him) they would not let me check-in to the room. I could verify everything about the reservation, but they weren't having it- and they weren't nice about it. I finally got so mad that a compromise was a key that would at least allow me to access the pool-area.. gee, thanks. At the pool area "the Delano Club" all of the chairs were taken or said "reserved". I inquired about the reserved chairs and were told that those would cost $50- not sure why, they were the same sun-faded, cheap chairs as the rest of the club. Because those chairs were near an umbrella I couldn't use them. I ended up at a chair at the Mandalay Bay pool, which was in the shade AND free. I am not certain what the resort fee covers at the Delano. The walk to the pool is also insane- half a mile and through a casino. Call me modest, but I didn't love walking through a casino dressed for a pool. THAT SAID- the hotel is beautiful. The lobby is gorgeous as are the rooms. The suite was so nice. The real treat was having two bathrooms. I have stayed at many all-suite hotels but never with two restrooms- this would be very helpful if multiple people were getting ready at the same time. They have Keurig machines, but charge $5 a cup.. another point I found to be insane. I would stay here again if it was for business and I wanted the space. It honestly felt like the hotel was having an identity crisis- the lobby and rooms felt like a luxury resort. The service and amenities felt 3-star.
"Enjoyed Delano via Upgrade"
Really enjoyed my stay at the Delano for about 3 weekdays on September 2017. Originally was planning to stay at Mandalay Bay, but got offered an upgrade to Delano and glad we got the upgrade. The front desk staff at check in was really friendly and made sure that during our stay to get free parking at the MGM properties. Each MGM hotel might be different on their parking policy, but glad had free parking for this trip. (Not trying to make a comment about whether parking in Vegas should be free or not, just pointing it out). For the standard, two queen bed suite, yes the suite was practically all white. Along with the standard bedroom and bathroom, this suite had an extra smaller bathroom, a living room with sofa/business desk, a minibar/sink area, and three TVs (living room, bedroom, & bathroom). Housekeeping provided great service answering calls for extra bathrooms needs. Really satisfied with the suite life at Delano, connected to Mandalay Bay via entrance of One, Cirque show.
"Could have been great but wasn't"
The hotel (all suite) is nice but I was very disappointed with staff. No one but our reservation agent impressed me. Upon checking, the clerk kept hyping that we had to go to Skyfall for the happy hour and champagne toast. It has been closed everyday since our arrival (5 days ago). There has never been anyone at the concierge desk but today there is on and I have been waiting 45 minutes!!! She has not looked up once to acknowledge me. Next, the other night we sat at the lobby bar and spent $180 on 4 drinks each. The bartender (who was not busy) did not acknowledge us or try to make our experience fun. He was too busy with co workers who were being patrons at the moment. The off duty employee even asked about someone at the other end of the bar and the bartender looked at the computer and the guys tab/name. I just have not been impressed with the service. I should note that the housekeeping people did accidentally dump my suitcase and she did leave an apology note. We thought we were upgrading from the Mandalay Bay for the pampered experience in helping my friend celebrate her birthday. Not this trip.
"Delano Convention Center/Casino Las Vegas, NV"
The Delano is very upscale and very kept. The place is huge! The convention center is so large you can get lost in it. Walk for miles in spacious buildings through to the Mandalay Bay Casino. Expensive, very expensive. Breakfast at Della's , inside the Delano, and not a large breakfast, was $50 for 2 people. The Suites are very nice, crisp sheets, beds, plenty of room, tv even in the bathroom. I will say for my personal taste, it's too much tile, glass, and chrome. Rooms are not cozy, way too upscale to be cozy.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM