DELLAROSA HOTEL SUITES & SPA

We are a group of ten and most of the group arrived the days ago. Upon our arrival none of the rooms except for one were not ready and when I mean not ready: beds and phones on the beds, no towels, the supervisor began hollering at the housekeeping in front of us. We decided to go to the pool and come back when the rooms were ready. Did I mention that we arrived around 4pm' The housekeeper kept on saying 5 minutes but we stayed in the pool for more than an hour. When we can back the room was filthy. My friends also complaint is filthy rooms. They towels look old and in very bad condition. The bathroom was filthy and the coffeemaker didn't have any cups, was not connected and was ultra filthy inside (please see pictures). We went down to the front desk again and requested that the bathroom and coffee maker get cleans and that cups are placed in the room. They never came back. I tried several times to call but the phone wasn't working and I reported it several times. I finally figured out that the phone was disconnected (remember lamps and floors thrown on the bed' I connected the phone but there are no numbers nor indications on how to dial I tried calling the room of one of my friends and no ring tone . I needed to call room service but couldn't. So I went down to request that the phone is fixed. They told me that it was fixed. I had to explain to the gentleman the whole situation. They finally sent someone to fix the phone. But again no indications on how to dial. I have asked 4 times already today and I still don't have the phone directory. This may be something cultural but the housekeepers enter the room without knocking or knocking once but quickly opening the rooms. The rooms are extremely small and don't offer the basic services. The safe is not attached to the room and when I asked the front desk told me that this is ok. Even when I mentioned that anyone can carry a safe with them. Go figure. We have asked repeatedly to speak with the manager but he seems to be either hiding, not interested or too busy to talk to us. The breakfast is mediocre and constantly running out plates, glasses and cutlery. On a positive note, Marrakech is worth visiting. The place is beautiful, the mosque impressive. Good restaurants and amazing people.

Very nice hotel. Clean and tidy room, comfortable bed. The staff were friendly and so helpful. You get a mini fridge, so guaranteed your drinks stay cold. Free use of a safe in the room, which is handy. Wifi was quick and worked well where I was. I would stay again and recommend to anyone. A pleasant stay.

I stayed 4 nights at this Hotel. My room was quite nice, clean queen bed I even had a terrace. My room was not cleaned at 4:30 and I had to ask a few times but finally someone came. They have a breakfast buffet that was good, fruit ,juice, bread eggs cheese nice choices. Iassim who works in the dining room was particularly very nice. He went out of his way to offer whatever we needed .Wi-Fi in the rooms that worked very well. They have a pool but it is situated in the shade. Ibrahim at the reception was abrupt and not friendly Our dinners where included but really not very good. A buffet with nothing very interesting to eat the first night . Another evening we had a morocco salad and pasta with shrimps much better.

We arrived late in the evening. The restaurant had closed but the staff sent up two plates of salad to the room. The two rooms we booked are nice and big and clean. Staff seem to be friendly. Breakfast is ok for well seasoned travellers holiday makers may find it lacking. The area the hotel is in an ok area not a bad walk into the main market area.

I spent one night at Dellarosa prior to meeting up with my group for a yoga retreat. The staff was lovely. I treated myself to a massage to help recoup from the long flight and it was wonderful. The spa manager was delightful and so friendly. I would recommend Dellarosa.