of TripAdvisor Travelers recommend this hotel
"YES,YES & YESSSSS"
This hotel was nothing short of amazing!! I read a few reviews before I booked and decided to go ahead w this hotel. After I booked, I started to really dig, read some really horrible reviews about this place such as rude hotel staff, things being stolen by staff, noisy rooms, etc. I tried to cancel my reservation after reading the bad reviews but because I did a vacation packages, jet blue refused but t I am extremely glad I didn't. I am writing this review to tell those really interested in this hotel, GOOOO!! What I read & WHAT i EXPERIENCED WAS COMPLETE POLAR OPPOSITES. This hotel was AMAZING! Beautiful property, STELLAR VIEWS, spacious rooms, Huge tub, can easily fit 4 ppl , sound proof rooms,heated infinity roof top pool & hotel staff was really courteous...all around, absolutely fabulous property! Hotel staff literally saved our trip from ruins. My Fiance left our room key in door while we stepped out for the day. (perfect time to rob us blind) House keeping found it & returned it to the front desk. I also read some reviews that hotel transportation was too pricey so we decided to do uber instead. We ordered a Uber pool to Andy Warhol museum, cost $40 to go. our uber returning, by passed us, never called and charged us $30 for the inconvenience. we booked another uber cost us like $40. one day cost us $100 plus not to mention the hassle. Our 2nd day, we booked with uber same thing, this time, driver by passed us twice. the 3rd uber broke down with us within the 1st 30 minutes of our 1hr 30 minute drive to the pyramids. Our driver spoke zero English. When he broke down, he told us to get out and find another ride in the middle of now where, with no cash, no service, no WiFi & to book another uber. I demanded the driver call the hotel who promptly sent over an English speaking driver within 15 minutes. We were escorted in an AUDI A6 for the rest of our trip like a BOSS!! lol. I would recommend to book your rides with the hotel ($60 per person/ per day) it is a bit pricey but was well worth it in the end becausewe did not have to worry about transportation for the rest of our stay. or find a day trip that includes transportation, but most excursions only pick up from hotels located downtown. This hotel is minutes (like 15 steps ) away from shopping and yummy restaurants like the Palm, etc. The mall is like a 10 min walk. Only down side is this hotel is in Sante Fe- great location, really safe area, police patrols the area at all times, but far from teotihuacan -where the pyramids are located. So for two days we had to commute an hr 30 minutes each way, each day. If the drive is not a problem for you, book this hotel. Want Romance, book this hotel. Want a contemporary, book this hotel. Want a hotel different from the norm- BOOK THIS HOTEL. WILL DEFINETLY BE BACK FOR ROUND 2!
It was my first experience in a design hotel and I absolutely loved it. Waking up with the Santa Fe skyline in front of you is an amazing experience. The staff is very friendly and everything is very fancy, including the breakfast buffet is presented with much style and design. It was a bit cold to swim in the pool, but it looked great! The Santa Fe shopping centre is only a ten minutes walk away!
"The full value package"
The room was $125 and we had beautiful city views. The room has modern finished and it makes you feel trendy. They have black out blinds that are electrical and even an aux cord to play music through out the entire room. Take your iphone to aux adapter lol. The room service was excellent and my over all stay was amazing. Will definitely be returning
"Great rooms, but no heat!"
I stayed here for business, and found the hotel to be a wonderful, refreshing break from the norm. The mix of trendy retro and new, modernism was really enjoyable. My room was huge, and had an incredible corner view to the North and West. The ceilings were among the highest I can remember having in a hotel, which gave the room a very open and free feeling. The use of old physical keys, not plastic cards, was kind of fun. Even the phone in the room (see picture with this report) was retro, yet new. Pointed towards the city, the bed had an incredible view of everything around. Most of the windows also had a cushion seat, to lay down, enjoy the view, and maybe more if you brought a significant other! If you can manage to get any work done, the desk has an incredible view of the city as well. Even the bath tub was huge and wonderful. Made of tiles and with unique hardware, it was really unexpected. The only two weird things that I consider negatives are the location of the toilet, and the lack of heat. Strangely enough, the toilet is nowhere near the shower, sink, closet, or bath tub. Instead, it's on the other side of the room, near nothing. This is unintuitive, and a bit inconvenient in the morning. When visiting in October, Mexico City can be a bit chilly. After talking to the hotel, I learned that the only source of heat they could offer was tiny space heaters. So they provided 3 of them to try and heat the room. However after having them all on full for 4 hours, there was barely any change. The huge size of the room, combined with the high ceilings (heat rises) means it's almost impossible to heat it. The staff was nice, though, and very accommodating wherever they could be. I also found the pool area (see picture) to be really appealing. I could tell that the pool was heated, and good for all weather. Overall, I think this hotel is a great choice for warmer weather or naturally hot-blooded people in the Sante Fe area of Mexico City. It's close to many restaurants, and is definitely a break from the typical hotel room.
"BEAUTIFUL HOTEL - BAD SERVICE"
We choose this nice hotel to stay after our wedding day. Some members of our family stayed with us since we invited them as well. During the booking process Silvia Vazquez was really nice and helpful at all time. I felt very disappointed when we arrived since no one was there to take our car. We had to go up to the lobby and ask for help. They told us that the mall's valet parking would take care of the car and so they did. Still, no one of the hotel helped us with our baggage. Just like a hostel we had to carry our baggage. The lady at the front desk apologized to us as well as the hotel manager. They even sent us a bottle of wine and some dessert to our room. There where a couple of issues during our stay and the staff was willing to help at all times. Still, the service is not the best. If you want your included breakfast as room service, the hotel needs to have problems with the hot water so they can do it. You need to wait all morning to have a new room so you can take a shower with hot water. Even when the staff was trying to help, this is supposed to be a luxury hotel and these kind of things should not happen. At the end when we were trying to check out. We where supposed to wait 20 minutes for someone to help us again with our baggage. After 40 minutes we decided to come down on our own. Once again the lady at the front desk apologized and told us that there is just 1 man to help with luggage for a 30 room hotel, and he was busy. I think that instead of apologizing for every mistake and bad service you should better improve it. The hotel is really beautiful, but I don't want to come back.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM