DORSETT KUALA LUMPUR

Used Dorsett KL for our recent event and accommodation for our international visitors. The attentiveness and desire by the hotel team to create a memorable experience for us were clearly there. My international guests were very happy with the newly renovated accommodation rooms. Overall service were excellent. The service and sales teams were responsive to our needs and requirements. Well done to May Lian from Sales for taking good care of us throughout the 5 days. Well done and thank you Adele Ang, GM of Dorsett KL for your leadership in ensuring that we had a great experience there. Please convey our thanks to your team involved in our event.

We arrived after 10pm at night and were here for 1 night. I booked a family room so that my 13 year old daughter would have a real bed and not a rollaway. We arrived at the hotel to be advised that they had sold out of family rooms (how' when we were supposed to be holding one of these rooms') but they had upgraded us to an executive room with a king bed and would have a rollaway brought up for my daughter. Not ideal but okay ... considering I had specifically requested a family room so she would have a bed. Anyway we waited for about 1/2 hour and I called again. Yes, it was coming and they would let me know. Waited again! 15 minutes later, there is a knock at the door. They didn't have any rollaways available (even though they told me at check in they would!) and gave us another room for her across the hall. Yes - it didn't cost us any more but not ideal. Rooms were in desperate need on renovation - wallpaper was lifting off the walls in the rooms. Beds were also rock hard We asked for a wake up call and it never came. Luckily, we set our personal alarms so we would get up to make our transfer to the airport. All in all, not the best night sleep.

Situated next to Ritz Carlton Kuala Lumpur, Dorsett Kuala Lumpur has upped its ante and never disappoints. Nestled along Jalan Imbi, it is not too busy and yet near enough to the major shopping centres, eateries and most important of all, the famed Bukit Bintang (Star Hill). The rooms are good, clean and they have a lovely pool too. The staff are efficient and friendly too. The price is also very reasonable. What else can you ask for'

Out of my expectations, this is one of the greatest hotel ever and I would like to stay here again when I’m there. The room is spectacularly big, can’t even get this kind of big room with this rate. I’m really enjoy staying here.

Accidentally found out this hotel in the web and give it a try. Indeed out of my expectation! Good rate and great location. Its walking distance to the famous Pavilon Mall and Jalen Alor for local hawkers feast. Quick and friendly check in service and could see the staffs were busy but still maintaining a smiley face! Assuming the hotel is busy because could see breakfast room is crowded everyday. Nice and clean room and i was told they have just refurbished the hotel. So its really worth the money spent to try this hotel. Just a small suggestion to upgrade the pool area if possible as its out dated. Will i be back' definitely for the pricing and service!