of TripAdvisor Travelers recommend this hotel
"Weekend in chicago"
Good hotel. Centrally located and the concierge is very nice. They will recommend things to do and ask if your stay is good. The room had several broken items such as the tub handle and the place where a fridge should be the door was broken. I can't believe HHonors members have to pay extra to get a fridge in their room. This should be standard so if you need one either pay or bring a cooler.
"A shame for Hilton"
As a diamond member, this DoubleTree is by far the most disgusting one I have ever seen. Housekeeping was a nightmare. Elevators were unbearably slow. AC sounded like a mower. Do yourself a favor and don’t stay here. If unfortunately you have to, remember don’t look at the carpet, the corners, and linens. Spiders are literally crawling everywhere so keep your mouth shut unless you want some extra protein. Hilton should really consider shutting down this place or conducting a thorough renovation.
"Big hotel with uncaring staff"
Hotel cleaners do a great job but the administration is uncaring. I booked a stay for a friend. I gave my credit card to hold the room . My friend and I stayed at the hotel and later we booked out and returned to our home. My friend paid the bill and we returned home. Later I checked my credit card statement and they had doubled charged me for one night. I called them and explained that I had stayed with my friend and gave the room I stayed in as well as the nights we stayed. They charged me one night and said that I was charged as a no show. I have been waiting for a refund but I have not received any communication to date.
Staff was helpful, the room was quiet, and the bathroom clean. Good location, the hotel is also close to a Whole Food. However, the Wi-Fi was very slow, and the furniture and electrical appliances were rather old.
"Fabulous location for Magnificent mile!"
Great hotel for business or pleasure, 2 blocks down from Eataly, lots of well known restaurants- Asian, Pizza, American, etc. ada well as shopping and of course the Magnificent Mile. Great price and Service- I’ll be back!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM