of TripAdvisor Travelers recommend this hotel
"Comfortable, big, corporate. Not for tourists. Good for business"
This is a massive property. Impressive, comfortable, well maintained. Good for business if you're working on the financial side of the river, but not so good if you're a tourist or need to be close to the Bund. Workable, but not ideal. There's a metro about five minutes walk away and you're a walk away from a number of museums, galleries, the fakes market and century park. Nothing to take issue with respect to the hotel or staff, all was as you would expect.
"Executive lounge was a highlight"
We had some trouble getting to this hotel via airport taxi, so my first advice is make sure you have correct details & phone numbers. Great hotel overall & probably the best double tree I've stayed in anywhere. The food selection in the executive lounge was amazing. The alcoholic drinks were limited, but the food choices made up for this! The hotel runs a shuttle bus to the AP market (great for bargain shopping!) Also it's next to the science & technology museum & Century Park. The underground is close to the hotel (5/10min walk) which is handy. The concierge deserves a special Thank You for helping me with a medical emergency late one night. (Wish I got his name) The help was very much appreciated. The only point that could be improved on was having to wait for tables at breakfast. Some of the food could be a little hotter too. Overall this hotel was great & I'd 100% stay here again. It is quite far from the city centre, but it's so easy/cheap to get around. The night room views were lovely too.
"Do not go there! You have many other high quality selections.."
Do not go there! You have many other high quality selections in Shnaghai, its close to exhibition centre but its all! Nothing more.. Ac and heaters not working, employees have very limited english and you have to walk alot to reach reception because of west&east wing towers issue..
"Poor Front Desk"
Please train your front desk to be more customer oriented. She is not apologetic when I was told that there is a water shut down on one of the afternoon during my period of stay, while this is uncommon for hotel to do this in an weekend afternoon, unlike other hotel that does that in midnight, I was shocked that your staff can tell a customer to shower in the evening when I asked what happened if I need to use the bathroom during that time. Is this called how you tell your customer' I even wonder if this is a real Hilton chain hotel. Would never return.
Very nice hotel in Shanghai with lovely staff. Well located as it’s easy to go everywhere by tube. Nice gym and spa and amazing breakfast! I would definitely stay again at this hotel and I do recommend it
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM