"Service, Room, Surroundings"
Excellent service from check in to check out. Staff are very helpful & friendly, always smile. Room is clean, we love the terrace. Near to Grand Bazaar, shopping area & tram stop. Easy to get food too.
We stayed nights in this hotel from the 25th September until the 3rd October 9 nights,the staff were very nice & extremely helpful, especially Mustafa. The problem at this hotel was noise, not noise from other guests but noise from banging doors, we had no rest or proper sleep with the constant banging of doors. The guests were not banging the doors, the banging was due to the fact that the door mechanisms did not work, it was therefore impossible to close a door quietly. We reported this on the tuesday morning & the manager said that he would have the housekeeping check this out. It was so bad last night that I rang reception at 11:00 p.m., (my husband counted 22 doors banging between 10:40 and 11:00p.m). I was the staff showed me another room & told me that we could move. I looked at the room but realised that there would be no point in moving as the fault is with the doors. The duty manager said that this happens because it's a small hotel, this is not the case, the door mechanisms are either not tight enough or simply do not work. We paid nearly €700:00 euros for our stay, we could not relax (doors banging now as I write this), thank God we leave tomorrow, our holiday was ruined, we were unable to return to our rooms early as it was impossible to unwind, we were constantly on tenter hooks with the constant banging. I could feel the room shaking even with my headphones in & while I was in the shower. Do Not stay here if you want a quiet,peaceful & relaxing environment. The only reprieve from the banging was between 01:00 to 6:30 in the morning. It's interesting that there was no other noise from other rooms we could not hear other guests. I have stayed in several doubletrees & numerous other hotels around the world, I have never encountered this horrendous problem before. I have since found out that there is a room that cleaners & housekeeping constantly use, they are banging this heavy metal door which is 2 doors down. I had to report it to reception again. Reception told the cleaner Hussein & a lot of the banging has stopped, its clear that this was one of the main sources of the banging doors, surely the cleaners must realise that there are customers in the surrounding rooms,either they have not been trained correctly or they are oblivious to their customers.Please avoid all rooms on the 3rd floor especially 339 & 340 unless you want to be kept awake half the night. if you have to stay in this hotel. I foolishly paid for the 9 nights on my arrival. if I had not I would have left & gone to another hotel.
"Great Hotel But Costly"
Me and my wife gone from GIZ Afghanistan office side April 2017 for a training. it was really nice hotel with best location in front of sea and to many restaurants, bars and markets are near this hotel. Have very different delicious breakfast for free. But price is so high even though the hotel fee were from office side only for its employment but one of us were not employment so I paid more than $220 more coz of double bed room for 1 week and it was book around 120 Euro per night or less than that. The staff are really helpfull and nice people.
"4 day stay"
Location is ideal ,clean rooms and nice breakfast.mr kaan who weighed our bags was friendly and helpful. The waste paper baskets in rooms are small and narrow things overflow from them which makes room messy.
"Great location in Istanbul!"
This is a wonderful hotel close to everything in the Old Town. It is an easy walk to the Grand Bazaar and Sultan Ahmet area, but there is also a tram line a short distance from the front door, and the metro station is only two blocks away. However, the very best feature of this hotel is the staff, who were extremely helpful with every request. I would strongly recommend this hotel, and intend to stay there again next time I am in Istanbul.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM