of TripAdvisor Travelers recommend this hotel
"Diamond in the rough"
I stayed with my family on a little "staycation" and loved it. As a Gold Member, I was upgraded to a well-appointed suite. The room was very clean and had nice amenities. The staff was terrific, even though they were also dealing with a relocated Front Desk and breakfast space due to renovations going on. It was no inconvenience on me as the guest. This place will look great once all renovations are finished. On a final note, we checked out of the room with my wife leaving her wedding ring behind. The housekeeper must have sprinted to find us in the parking lot to ensure we had them...WOW!
improvements were on going during my stay, but i was told of this previously,so did not find it a problem,excellent room ,staff very courteous & attentive,was busy time for them during the breeders cup,& thought they did really well,would not hesitate too stay again!
The hotel is currently going through a renovation, which is totally understandable. What isn't is the lack of staffing and the unprofessional attitudes of the ones they did have on duty. After having a sewage leak in my room, one so sever the maintenance man did not even want to enter, I never received even so much as an apology. For a chain that claims to want to make the "traveler feel human again" they definitely failed strongly.
"Enjoyed our Stay for Breeders Cup Del Mar"
Despite the renovations going on in the hotel, we really enjoyed our stay there this past weekend in Del Mar for the Breeders Cup. The staff members, especially front desk personnel, housekeeping and our two shuttle drivers Ron and Shawn (Sean') who were so great. We would definitely stay there again.
"Great place to stay in Del Mar"
Amazing hotel, with great rates and offered services. Their cookies are the best! Great sort of drinks and food in dinner. Their breakfast is standard, nothing special. Amazing team working there. Totally recommend it.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM