of TripAdvisor Travelers recommend this hotel
The hotel was about what you would expect. Nothing noteworthy. The pool closes early and the bar shortly after. So if you plan on using either, make sure you dont have anything else planned during the day to do.
This was a fourth time staying at this hotel and I must say it's always a wonderful experience. We travel to Lancaster every memorial weekend for a dance competition and the double tree meets my family's needs. Their two room suite is perfect for my mother, daughter and I. Every staff member we encountered was nicer than the other. We were lucky to be able to check in early, but unfortunately not do a late checkout on this busy weekend. The bartender was fabulous. She was very personable and was eager to help us out with a special request. We had a few waitstaff stop over and talk to us which we enjoyed. Can't wait to come back next Memorial Day weekend. Hopefully next time we will have time to use the pool.
"Nice facility, absolutely horrible customer service"
The facility itself is nice, however customer service leaves a lot to be desired. After a nice day out in Lancaster, the family wanted to spend some time at the pool and then have dinner at the restaurant inside the hotel. If I could give this restaurant zero stars instead of one I would. Can't begin to describe how disappointing this experience was. We were staying at the Doubletree resort, paying a lot of money for our room and consider this to be a family friendly establishment. We walked into the restaurant with six hungry children. The restaurant was completely empty and we were told it would be a 45 minute wait. The manager was completely passive aggressive and when we complained, she told us that "fine, I can seat you in 30 minutes". They said that they just seated another party and would get backed up in the kitchen. Unfortunately, they do not seem to know what they're doing as far as restaurant management or public relations. When we went to complain at the hotel front desk, they were no more accommodating. We ended up leaving to go across the street to get pizza. Very poor customer service for the restaurant and very poor customer service for the resort.
Great place to stay and eat great grounds and great price as well over all best I have been to in a long time the staff is very happy and helpful... the food at breakfast was awesome,, the grounds were so clean
Excellent price for all the service provided. Friendly staff. Efficient check-in and checkout. Breakfast was well stocked and no issues at all with accommodating our large family outing. Room service was above and beyond.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM