of TripAdvisor Travelers recommend this hotel
"Attention to detail."
This is a gorgeous boutique hotel in a fabulous location. The rooms are well planned and the attention to detail makes it a joy to stay in. Very professional and welcoming staff, with a great bar and yummy cocktails.
"Should be better!"
This is a beautiful hotel which has a gorgeous decor, amazing showers and unforgettable scones that are baked fresh to order. However, the service is uniformly poor from the time of check-in to check-out. Housekeeping, front desk staff, bar staff and restaurant staff all seemed pre-occupied, disinterested and lack the hospitality I experienced at other Irish properties. Management has a LOT of work to do to justify the prices, given the poor service ecperienced. Go to the Shelbourne.
"Good customer service."
Stayed in the Dylan hotel recently.As it was a birthday gift. Got a very warm welcome from Niamh at reception.She was very helpful, gave me plenty of information.Any questions I asked, were swiftly answered. The room was beautiful,plenty of room. The bathroom was very nice, shower and bath facilities.Very nice toiletries were supplied. I must mention Stephanie who I was in contact with twice, about my stay in the Dylan.Thank you for the fruit platter, and brownies that were in the room. When I returned, after going for a walk. It was very thoughtful. Enjoyed my stay at the Dylan, hope to visit again in the future. Thank you all again.
"Pre concert snack "
The Dylan hotel is lovely with good outdoor areas. On 17 June, service was extremely slow and orders mixed up which I think was due to lack of staff and was compounded by some inexperienced staff. The wheelchair accessible toilet is also the baby changing area and a nappy was left on the floor. There is a pull down grab rail on the right hand side of the toilet but none on the left hand side (one could easily be affixed to the wall). The door to the wheelchair accessible toilet opens out but is almost impossible to close when you're in a wheelchair. There is no emergency call cord but a telephone on the wall near the door which would be impossible to reach. If the staffing issues and additional grab rail were addressed, I would certainly return
"Friendly, comfortable, stylish"
We stayed at the Dylan for two nights recently--in two different rooms as we stayed one night at the beginning of our Ireland trip and one night at the end. Our rooms were spacious and well appointed, with large bathrooms, comfortable beds, and luxurious amenities. The hotel is quirky--four buildings knitted a bit awkwardly together. It's a complete maze getting from one part of the hotel to another. Signs are not always clear. Some of the halls are like narrow warrens and one must go up and down small flights of stairs to transition from one part of the hotel to the other. That is the only negative thing I can say about The Dylan. Our first room was on the ground floor just steps from a narrow lane and a lively pub. I was a bit worried that we would hear pub noise all night long (we were there on a Friday night). We didn't hear a sound--not from outside, not from the hotel hallway, and not from adjacent rooms. The beds were very comfortable. The bathroom was large and beautiful, with plenty of counter space and a large shower but no tub. Cozy robes and slippers were provided, the towels were lush, and the toiletries smelled fabulous. On our return night we had a gorgeous room in the main building of the hotel overlooking a garden and a courtyard. The space was very generous and the bathroom comfortable with a large tub. (The tub was a bit treacherous to get in and out of, but was great for a hot bath.) Again--no noise. And we were able to open the windows for a fresh breeze, which I love. Breakfast is delicious--try to get a rate that includes breakfast, as it's 21-25 Euros per person when ordered from the menu. The service in the restaurant is friendly if a bit slow. The dining room is very pleasant. Though we did not go to the bar/lounge, it was quite lively on the Friday night that we were there, with many people on the terrace enjoying the fine weather. It looked like a lot of fun. I would definitely stay at the Dylan again. It is not five-star in the sense of a Four Seasons or a Ritz, so if that's what you're looking for, try the Shelbourne. However, I prefer a smaller boutique hotel and the Dylan fit the bill on every point. Beautiful and convenient neighborhood, very comfortable, lovely and helpful staff.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM