of TripAdvisor Travelers recommend this hotel
"Great service, great hotel "
I actually don't have a lot to say about this hotel. The rooms are nice, the service extraordinary and the rooftop terrace as well as the connection to the mall are a highlight. Only point why I rated "just" 4/5 points is because of the high price per night. But ok, this you know in advance.
"Spacious room with superb view and open shower"
Superb view from corner room, spacious, huge and comfortable double bed. A fallback is the open shower area without curtain or door. It was not a big issue for our stay, however it was quite surprising for me as EAST is not positioned as a lover's hotel. Mind that the window is just glass. Don't forget to close the blinds before shower time! - although the view is very nice ;)
"Love the rain shower! Great location & prompt response to issues"
My husband and I stayed at EAST from 27 to 31 May 2017 because our family and friends live in this area. The hotel has excellent location (right above the train station so it only takes 15 minutes to city centre) and there is a huge shopping mall (with supermarkets, restaurants & food courts, and all kinds of shops) right next to the hotel so I think it is a great choice for tourists too. The lady who helped us to check-in is very professional & helpful and she processed our requests efficiently. The room assigned is very quiet as request, and the in-room facilities are good and we enjoy the rain shower very much. Although we prefer king size bed, the room is spacious for Hong Kong hotel standard. The staff we meet in the lift and gym areas are nice and polite, and the lady who cleaned our room is helpful. It's unexpected that we received unhelpful service from one of the front desk staff before the day we check-out but the General Manager Ms Jennifer Cheung and Ms Shanna Lee from Guest Experience team gave prompt response and service is improved after we give our feedback, so our overall experience is still positive and we would stay at EAST again next time when we visit our family and friends in Hong Kong.
"Very nice hotel with some functional problems"
East Hotel is a beautiful hotel. The rooms are well kept and well equipped. The location is perfect, metres from a MTR entrance. It promotes itself as a business hotel, but I think it lacks a good space / lounge to hang out with a laptop in comfort, do some work and relax. I wouldn't come back for this reason. There is a resteraunt and a bar on the roof, but neither are suitable for the business traveller to relax and work.
"A great alternative to the staid Central hotels... "
I was persuaded to try this hotel by a good friend and had not thought of staying in Tai Koo. I'm so glad I did as I really enjoyed my stay at this contemporary, user friendly Swire Group hotel. I took a room overlooking the harbour and was rewarded with a fantastic view over Hong Kong. The room was thoughtfully laid out and very comfortable. The staff were excellent and I particularly enjoyed the Sugar Bar on the top floor which also looks out over the harbour and serves excellent martinis. I highly recommend this hotel and congratulate them for the very competitive rates they offer at the weekend.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM