of TripAdvisor Travelers recommend this hotel
"July 10th-14th Stay"
Eden Roc Hotel is an amazing hotel with very friendly hosts. The hotel amenities are excellent and the staff were very kind and inviting. David Algarin from the front desk was very helpful with my stay at Eden Roc.
"Great quality and terrific classic Miami atmosphere are one-upped by customer service"
Get the oceanfront balcony rooms, and ask for the ones with the wraparound view. Grab a Japanese Whiskey at the swanky bar (live music on Friday nights, DJ on Saturdays). And DEFINITELY experience Eden Roc spa, so great I'm writing a separate review about it. Take the time to really enjoy all the amenities at the spa, not just a treatment. Pools are beautiful, too. All that said, the service is completely awesome and really pushes the experience over the top. Our requested room had engineering problems, and they offered us 2 others to view and choose from, plus bent over backwards to make sure we were happy. Wait staff and bussers were consistently solicitous and helpful in Nobu restaurant (at breakfast and at dinner), and the valets and bellmen courteous and fast. Complete standout: Front of house is OUTSTANDING!! Especially Javier on the night shift, and assistant director Alex during the day shift. They both made sure we felt more like friends than hotel guests, and we really can't wait to come back!!
"Wonderful stay; amazing staff! "
Our stay at Eden Roc resort was magnificent. At arrival, we were promptly attended by the staff and offered to help with our luggage. The ambiance made me feel welcomed and the staff checked us in quickly. The hotel had a great scent, the rooms were beautiful and very clean. I spent some time poolside and i was always being helped by the pool staff. I was helped by Milica, and I'm very thankful for her attentiveness and hospitality. She made recommendations on food and drinks and I loved every one of them. I was also helped by the staff members at the beach; Alex, Kaliah and Scarlett. They were amazing in listening and adapting to me and my families needs, and made the trip much more wonderful. They recommended me the "Just Peachy" drink and I fell in love with it. I've been to Miami a couple of times and i never received such great hospitality like I received here. I will definitely be booking here again, mostly due to the amazing staff. I hope they get the recognition they deserve for their outstanding work.
I was really happy to receive top notch customer service at the pool restaurant. Noel went above and beyond with my special request to have my favorite roomservice meal pool side. He made it happen...You ROCK Noel.
"Amazing Trip thanks to Eden Roc!"
This hotel is what made our trip so amazing. It was absolutely beautiful inside and out and the staff was incredible. We had kids of all ages with us as well as adults and there was always stuff for everyone to do. The pool staff (Frantz and Dominique) and bartenders (Phillipe and Eric) were so helpful and welcoming each and every single day that we saw them, and everything we ordered was delivered quickly as well as tasted delicious! Would love to do this trip all over again.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM