of TripAdvisor Travelers recommend this hotel
"Won’t be back"
We went for the Disney half marathon. It was, unfortunately, one of the worst experiences we have had a at a Hilton property. No air conditioning, gum and crumbs on the floor, digital key didn’t work, transportation to and from the marathon was not handled well, uninterested hotel staff, etc...we didn’t bother reporting anything because we didn’t feel like we would get much response and we figured we could make it through 12 hours but that will be the last time we stay there.
"Never Again! Multiple Problems."
I check-in to the hotel the night before with arrival at 3:00 pm and arrived at 6:00 pm. The room was not suitable for a stay. The mattress was displaced out of the frame and on its side. All of the linen was on the floor. When we went back to the front desk, we were re-assigned to another room. Then the two keys given to us had problems multiple times on the night of check in and the next morning. The "upgraded snack room" was depleted with only one soda and two bags of chips. We were promised it would be restock, but that never happened. Then the shuttle service to the Marathon weekend at Disneyland was VERY limited with only two pick up times (0320 and 0410) with no other transportation scheduled by ART. ART said it was the hotels decision to break the contract with the shuttle system as they started their own service. The hotel's first pick up from Disneyland would start at 2:00 pm which is unacceptable because all races start at 5:00 am and would like to return to the hotel for a shower, breakfast and rest. Also, the heater was not working correctly. It was set at 74 degrees and it remained cold in the room. We check-out and finished our stay in Anaheim at another Embassy Suites.
"Excellent location and service"
All of the staff was friendly and accommodating. The food service was excellent and the Suites were very comfortable. The location worked perfectly for me with access to the Interstate and closeness to the Outlets of Orange with many the shops and restaurants
"Orange County's Perfect Stay"
The Embassy Suites Hotel at Orange by Hilton is my number one go to hotel when I do business in Orange County. This hotel offers exceptional service. The rooms and amenities are better than most hotels of this size offer. Easy to get to amusement parks and sports stadiums. Business centers in rooms are modern and all rooms offer fast WiFi service. This hotel is a Gem
"Great space for a family, could be cleaner"
Great option when visiting Disneyland, they have a free shuttle every hour. Nice size rooms for a family but could have been cleaner . It feels like the staff is short staffed . Everyone was friendly and helpfull. Free breakfast is well above average with made to order omelettes.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM