EMIRATES PALACE ABU DHABI

Had a great two day visit in my favorite place in Abu Dhabi. As always the team is impeccable and always assisting. Now my visits there is of a friend and not a guest, all the team know me by name and always recognize me. Best place to stay in I can guarantee it. Thanks again Emirates Palace Team

Visited the Emirates Palace Hotel for the Royal afternoon tea. Hotel is vast and luxurious but lacked atmosphere in Le Cafe. Food was good - savouries were very bready but fillings tasty. Sweet selection excellent. The pistachio scones were exceptional. Wide choice of beverages, all nicely served and with the Signature gold leaf coffee a highlight. Service was slow (even though not busy) but staff friendly and accommodating to all our requests. Overall good value for money and a nice experience.

This was our second visit and the last time as vegetarians we were left bitterly disappointed. This time with a prior email I can honestly say, the management and staff looked after us incredibly well. A Big Thank you!! Can't wait to walk on the velvet sand again :)

As big fans of the Jumeirah brand in the region our expectations were obviously high. We were not to be disappointed. We were celebrating my wife's birthday and booked a Khaleej Deluxe Suite. The room was truly amazing and enormous. Entrance through a wide hall way, past a guest bathroom, into a pleasant dining area. Next to the dining area was a good size living area with a big TV. Behind sliding doors off the living area you enter a beautiful bedroom, with another big TV, plenty of room either side of the bed. The bedroom leads into two walk-in wardrobes and then into the bathroom. Lovely bathroom with two sinks, large shower cubicle and a Jacuzzi bath. Situated outside the room was an enormous balcony which as a corner suite completely circled the room. It was difficult to leave the room! The hotel itself was amazing and justify the title of 'palace'. Some excellent restaurants on site and a lovely beach and pool area. By staying in a suite you have access all day access to the Palace Lounge which enables you to have breakfast, snacks and drinks (Including alcohol). Special thank you to Sarah who looked after us in the lounge during our stay. Highly recommend to stay at this hotel for a luxurious experience.

I was truly appalled at the Emirates Palace. To start, the hotel asked if there was a special occasion ahead of time and I responded yes, they then sent multiple exorbitantly expensive 'packages'. For several hundred dollars they gave us some flowers, choc covered strawberries and wine. My ATM card was eaten on day 2 leaving me with nearly no cash. The hotel staff literally watched us in a panic trying to get my card back and made not one offer to assist other than 'permit' us to use their phone to make a toll free call. We stood humiliated at concierge while NOBODY offered us drinks, food, comp room. NOTHING. We lost any entire day because their machine took my card. Not one employee knows anything about where to go locally. If you ask concierge they direct you to the hotels major restaurants or big hotels that anybody could figure out in 30 seconds. I was astounded that nobody in security, concierge, front door or anywhere could tell us a real local restaurant!!!! On checkout, I received a bill of multiple unexplainable taxes and fees amounting to several hundred per night despite directly booking and paying the hotel. The hotel is grand, stuffy and feels like a giant retirement home. There's is NO character and it feels like they want to cater only to the super elite and don't care about anybody else. Save yourself money and take a 2 hour tour, eat a camel burger and get out of there... the location is dreadful and locks you into the corner of Abu Dhabi where there's virtually nothing close by. I'd never recommend this hotel to anybody.