of TripAdvisor Travelers recommend this hotel
"Careless with details...."
We checked in at late afternoon and there were two used trays on the floor next to the door of a room on the way from the elevator to our room. There were still there late the day after. The rooom was average, and quite old fashioned The stopper in the basin wasn´t working and for the second day they didn`t replace the shampoo or soapbars. Breakfast was nothing memorable,even if not included in the room price and quite expensive. there was a notice offering delta skymiles but they denied crediting us any miles, with no valid reason. People at the front desk were really unwilling to make a difference to our stay.
"Watch for billing issues, unhelpful patronizing service"
Visited in May from the US with my wife and son. Booked through Priceline. Refused to let my son stay in the same room with us even though the room itself could have easily accommodated him (2 queen beds!); forced us to book another room at full price, a room that we did not use. Refused to remove the VAT on the second room when we checked out; claimed it would happen automatically later. Of course, it didn't! Book hotels of international chains; these guys need to be educated with respect to service, or put out of business.
"Nice hotel in convenient location"
Rooms were very nice, no problems with service. Hotel lobby was under construction but we could eat in the polo lounge up the stairs. Hotel is in walking distance of several nice restaurants around the corner, on Posada St. Beds were comfortable, wifi was functional. Enjoyed our stay here.
I was in a business trip with 20 other colleagues, so I could experience both business center facilities plus hosting. Very classic style hotel, huge room and bathroom, very comfortable and clean. Outside garden is pleasurable. Breakfast is ok, I´d expected more variety for this kind of hotel. Business center service was very good, we had inroom lunchs which were delicious. The location is very good, great restaurants at walking distance.
One night stay before leaving with Quark Expeditions to the Antarctic. Check-in 12pm which was considerate for a luxurious suite on the 19th floor. A jug/kettle would've been helpful although I didn't ask Housekeeping for one night stay. No fridge which was unusual, although I may not have found it in the largeness of the rooms. Continental breakfast with the group for an early start. Restaurant seems expensive. Walking distance to Retiro @ Recoleta sights.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM