of TripAdvisor Travelers recommend this hotel
"Excellent service and views"
Great downtown location and views. Had a special dinner the first night at the hotel's restaurant, Area 31. The next day celebrated a fantastic wedding reception in the Metropolis Ballroom. Biggest problem was noise from other rooms.
"Great Alternative for Downtown"
Upbeat, modern vibe, high rise, good buffet breakfast. Nice 5 piece bathroom, meaning separate tub and shower with nice amenities. Great location in downtown, and nice pool area except was in renovation.
"Chic hotel with great vibes!"
My boyfriend and I checked into the Epic from a Wednesday to Sunday am for an extended weekend in September 2017. Everyone from the receptionist to the waiters and the pool attendees were great. We checked out on Sunday and my boyfriend realized he left his watch by the time we arrived home to NYC. I called the hotel immediately and Ariel in security made sure he personally checked the lost and found log. He gave me a call within 5 minutes and asked if I wanted it shipped to NYC - I was pleasantly surprised and for this reason I will absolutely go back. Fernando the manager was also exceptional and made our stay very comfortable from the restaurant recommendations to assuring we could visit the nearby pool (they were currently under construction during weekdays)
"There are better....much better..."
Stayed at Epic last week end. Friday to Monday. Unable to check in early which I accept is not always possible...told they would text us when room ready.....still waiting for that text..! Room and view was as described. TV didn't function properly and despite 3 requests it was still a problem when we left. Phone at side of bed kept ringing and unless we unplugged it it kept on ringing. Reported it every night....no interest ! Room service totally useless and inept. How you can get an order of coffee chicken wings and fries is a mystery. Overall impression is this place just wants your money. Intercon or Marriott Marquis much better options.
We stayed 1 night before our cruise and before hurricane Irma and 1 night following. Lovely hotel, great room, excellent customer service. Downtown Miami accessible on foot. Fabulous wine hour and enjoyed the 16th floor terrace day and night.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM