EPIC SANA LISBOA HOTEL

Visited the Epic Sana, hotel for 5 nights on the 4th of September. The hotels appearance I found very impressive especially the reception area, which was immaculate. The check in was simple and we proceeded to the the room we had been allocated, No 509. We opened the door and wow! What a fantastically spacious room, extremely modern and well decorated. But before we even reached the bed we were met by a smell which can only be described as an open sewer! We opened the windows thinking that it might just clear its self but that was not the case, as we we went exploring the city for several hours but came back to the same awful smell. We contacted reception and they swiftly sent 2 ladies from housekeeping to take a look.You could see by the look on their face's that they new instantly what the problem was, and proceeded to look at both the sink, and the shower drain. They spent 5 minutes doing something to both and left.In short the following day it was back.I managed to clear the problem with the sink by running the hot tap for 5 minutes and that cleared the slow moving drain, and the same for the shower on the hottest setting and this seemed to last for about 24 hours too.(Yes I know we should have asked for another room) The cleaning of the rooms really does let this hotel down badly. The bedside table had sticky glass marks on it when we arrived and still there 5 days later! We used the ice bucket every night, and it was put away in a cupboard every morning by housekeeping without any of the water tipped out! Er anybody heard of black mold' I am not a person who complains about marks on furniture, or walls, its wear and tear. but I do like a clean room especially in a hotel that advertises itself to be 5 star. .On the plus side we loved the room, lots of cupboard space, and the bed was nice and comfy too. The rooms seemed extremely well sound proofed as we didn't hear a sound during our stay, even though there was a large convention in the hotel.There is coffee machine with various flavors, and tea but no powdered milk, or small cartons if you like your beverage white. bottled water is supplied and replaced every day as it is consumed. When we booked we chose the breakfast option, which to be quite frank wasn't the best I have ever had, it was a bit hit and miss, and some of the hot food on offer may be down to personal taste I personally like my scrambled eggs in a solid and not a liquid form LOL! On the plus side the bacon has to be the best I have tried outside the UK, but If you like toast for breakfast you may be disappointed as a toaster didn't seem to be available during our stay. The Sana hotel in Berlin's breakfast is much better I feel. Now we booked this hotel because we had previously stayed in a Sana before and thought it was fantastic. This one we feel is not quite up to the same standard. But that is all forgiven when you take a trip to the 9th floor... The roof top pool is sensational! I am so glad we chose this hotel. We came to Lisbon, to see the sights but could hardly motivate ourselves to even bother once our feet entered the water, we were smitten! I don't know if it was just luck, but we always managed to find a shaded bed. The views of the city are great too. Just a word of warning they freeze £250 on debit, or credit card when you arrive for extras like the mini bar. We never used the mini bar the whole stay, but we were told that we owed 75 euros for 2 half bottles of wine.We then had to write a statement saying that we consumed nothing from the mini bar. As yet no charges have been made to my card. In summation I really liked this hotel, and having seen other reviews that seem to contradict some of the things we experienced, all I can say is this is a truthful account of our stay,and even though we had some issues we would definitely return.

Very well designed hotel in the center of Lisbon. Room equipped with all hi tech amenities (Flat screen in mirror, electrical curtains and more) . The stuff is very polite with high level of service. Great food

Last minute booking through Expedia. A couple blocks off libertade Blvd a short walk to tourist areas. Near ritz and intercontinental hotels. Very modern technologically up to date hotel. Very clean well designed rooms. Slow check in but helpful staff once there. Originally gave us room not made up but moved us to quiet 8th floor room. We liked this hotel. Would choose this hotel on return to Lisbon.

Epic Sana Hotel is one of the cleanest hotels I have stayed. The lobby and reception area was full of fresh flowers. The buffet breakfast was a fine feast unlike most of European hotels. My room had a bit of issues like the bath tub electronic screen was out of order and it couldn't be fixed urgently. I was promised a change of room for the next day but that never happened during my 4 day stay. However the iron which was not working was replaced the same day. I didn't had the weight scale in the room, but was provided one on request. Apart from there minor issues, it was an overall good stay.

Couldn't have been happier with our stay in Epic Sana! All staff at the front desk and in the spa/restaurants were incredibly accommodating and helpful. Thomas at the front desk was especially helpful, taking the time to advise on the best beaches and restaurants in the area, travel and sights worth seeing. All of our needs were met, from borrowing beach towels to selecting wine in the restaurant! The hotel itself is beautiful, with a rooftop bar/pool and great views. The rooms are spacious and fully equipped with a nespresso machine, water bottles, hairdryer, iron and ironing board etc. They also offer a great spread for breakfast. The hotel is in a great location for exploring the area - a 15 minute drive from the airport, 25minute walk Bairro Alto and the city centre, where there is plenty to see and eat/drink! Taxis back to the hotel from city centre cost less than 10euros. We had a late evening flight home on our last day- whilst we had to check out of our room in the morning, we were still able use the spa facilities until we needed to leave in the evening which was a great help. Epic Sana is an absolute gem - we can't wait to go back!