ES SAADI MARRAKECH RESORT - PALACE

Stayed here for a short stay with elderly parents. This was my third visit to Marrakesh having stayed at Riads previously so wasn't sure what to expect when switching to a larger 5 star hotel. I needn't have been concerned - the Es Saadi Palace had character, beautiful grounds and swimming pool, large rooms and the service was excellent throughout - the staff were especially kind and couldn't be more helpful towards my elderly parents. Breakfast was beautifully presented with something for everyone including a healthy gluten free section. The spa/hamman was also excellent - very large pool and aprox 6 different type of steam/sauna rooms to choose from. All in all it was a great base for Marrakesh and a gorgeous respite from the craziness of the City/Medina/Souk. In future I would probably stay in this type of property over a riad. There are certainly more luxurious exclusive hotels in Marrakesh but Es Saadi is a good solid 5 star and I would definitely return there and recommend to friends.

When your making a short trip escorting ones elderly parents to a city they've always wanted to visit, service is hugely important. They were attentive and nothing was too much trouble, they were fantastic! The hotel is set on beautiful grounds and the rooms are very spacious. This hotel has something for everyone. I loved it!!!

I enjoyed my stay at the hotel for a friend's birthday but enjoyed a lot less trying to explain to hotel staff (their english not being the best) that the credit card I gave as guarantee has not been cancelled by them so my bank informed me that it will be 35 working days before my guarantee money (a sum which was too large anyway as I was sharing a suite so did not need to pay all) is released back to me. The worse thing about all this is the attitude of the staff right from the start. The three times I have called to clarify the situation they pass me from one person to another, ignore what I am saying and just repeat the same story supposedly that someone will call me back while there never seems to be anyone in the billing department to talk to and generally they refuse to admit they have not cancelled my deposit properly as my bank states. So it will be 2 months my bank says before I get my guarantee back and no one at the hotel seems to be interested to just press cancel on the guarantee transaction so my money is released back to me... Shameful!

Close to the centre of Marrakesh and Medina this spacious hotel has beautiful pools and gardens.The staff are courteous, efficient and helpful. The buffet breakfast has something for everyone. Recommended.

the service was great and also the room was really beautiful everything was amazing the food and the spa , swimming pool, villas... the breakfast was also well done it was a great experience that I would love the do again