"Excellent location good service"
The hotel is located in the center walking distance from most interesting places the hotel is defiantly recommended, the service was very nice and helpful the rooms are clean and good breakfast was good and
"Excellent location, nice rooms, front desk staff could improve"
We were a group of three friends who stayed for a few days. The location is fantastic for tourists: Close to many of the main attractions of the city, easy access to public transportation and several nice restaurants a short walk away. The building itself is pleasant and the breakfast buffet was also very good. The rooms were clean and quite spacious, the beds were nice, the wi-fi signal and bandwidth was excellent, and there were no noise problems. Still, there were a few quirks: One (sliding) bathroom door was very heavy, the A/C did not get quite as cool as we wanted (although it may be that we just did not figure it out) and at least one wall could use a new coat of paint. In addition, the TV would automatically switch on when you put the keycard in the "electricity slot" upon entering the room. Nevertheless, these are minor issues and the overall room quality was more than satisfactory. However, we found that the front desk staff were not always as friendly as we could reasonably expect. We met several of them during our stay and although it must be said that some were perfectly nice, others were curt and in our opinion not very hospitable. An example: One of us left a few days before the others and paid the city tax for his stay when he checked out (this was witnessed by all of us). I was then later stopped when entering the hotel and told that he had told the front desk that we (the two who remained) would pay it and it had not been paid. I said that we had all seen him pay it and I went to call him to confirm this. When I got his confirmation, I returned and told the receptionist this: She would not believe me and claimed (absurdly) that when I was here before, I had said that what he had paid was the "taxi", not the "tax" - as if that would change anything to do with his actual payment of the city tax. We were eventually able to figure it out - it likely had something to do with the fact that we made two bookings for respectively the nights before and after he left. That is in itself a forgivable misunderstanding, but I expect to be treated with less suspicion and a more courteous tone in cases like this. In some other instances, their tone would indicate that they considered everyday requests like having the room card recalibrated after it stopped working as burdensome. This level of courtesy and service-mindedness is below the standard that a hotel that brands itself as "four-star" should provide. I wonder if we somehow gave the impression that we were "party" or "stag do" tourists (we were not) and that this could have skewed their perception of us, but nevertheless I expect the staff to treat each new booking in an unbiased manner. In summary: If you don't care about the level of hospitality from the front desk, this can be a great choice for you, but if you do care, you may have a more pleasant stay elsewhere.
Great central location, no need for a car either since the hotel arranges black car pickup; airport to hotel is 27 to 33 euros. Rooms and linens are clean. I love the crispy clean sheets. We had a king bed and cot and had enough space to walk between. Rooms still have that newly renovated feel and smell. Hard wood floors add to the cleanliness. Hotel restaurant is available w chef. Patio adjacent is available for eating takeout while still enjoying the hotel bar. I would stay here again.
the hotel is located very close to Vaci St. which is the main street. it is close to Metro and Bus station. the hotel stuff was very helpful and polite. i asked for 2 separate beds and got it . all in all it was good value for money.
"Functional and centrally located"
The hotel is located in a very central location with easy access of few minutes walk to the magnificent Danube River bank. The shopping and dining options are plenty around the hotel.The room was basis, functional and clean. There was no tea/ coffee kettle in the room. The elevator was so narrow that it can just take one pair of guests with bags. The breakfast spread , particularly the arrangement for fresh juice was impressive. We were here for 2 nights. The hotel is on a very busy road with high density and high speed traffic, hence loading and unloading of baggage is a challenging task. The hotel's staff is courteous and helpful.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM