EUROSTARS GRAN MADRID

Old hotel that survive thanks to business travellers. Been several times and every time there is some surprise ... No hot water, reception gave me a room already occupied, sauna doesn't work. For the breakfast there is not enough staff and tables are dirty and there's no food until they refill.

Very spacious rooms well equipped and clean. Breakast buffet does has offer not much of a variety; fresh yougurt is not available for example. Internet (wifi) works pretty well Just try to avoid the rooms on ground floor, especially 011 to 015 they are ovelooking the breakfast room and therefore they get noisy around 7am

I stayed at this hotel for 1 month and it really is a simple hotel that meets the expectations and the Hotel staff really makes the difference, always attentive and helpful in any problem you may have. Breakfast very good. As the hotel is situated in a business district during my stay we had no lunch or dinner due to it being a holiday season.

Nice quite big rooms, mini bar fridge, all amenities, no water kettle in the room. Personnel was extremely helpful and assisted me in multiple ways; to try to locate my baggage lost by Iberia, with special diet requirements. The spoke good English. Difficult to get them on the phone.

Great stay in this property, near the underground (La Moraleja), great attention from the staff (Maria) (Black long hair) I think she is the Front Office Manager, and Emilio, from the night shift. Near the company that helps to reach on time.