of TripAdvisor Travelers recommend this hotel
"Suite rooms with a warm gesture"
The one thing I like the most about this hotel is the room size, all rooms in this hotel a very big size rooms you will feel like you are staying in 1 bhk apartement with all such facilities you are using at your home. Also there is big size pool area on the back side of the hotel with all restaurant facility. Hotel have almost all facilities with the modern 5 star hotels have. The hotel is 5-7 km far from the main city centre, but quite manageble as there are many taxis and nearest metro station is available to reach there. Main shopping mall is just nearest to about 8 minutes walk from the hotel, you have all the best stuff there. At the end the Reservation staff + F&B staff was so co-operative and supportive at any point of time. Just a worth stay at this hotel. A big thanks to the staff of this hotel :)
"Three, not five"
This is definitely NOT a five star hotel. For starters, all the rooms are smoking rooms, so there is a funny odor to them. The walls are marked up, the carpets are stained, the furniture and fixtures are broken, and the rooms are not clean. There was chewed up gum stuck to my lamp and the shelf with all the tea/coffee service was completely broken. When I brought this to the attention of the staff I was told they would switch rooms for me when one became available but they did not. I wasn't looking for a room switch, I just didn't want them to think we had broken the stuff. Furthermore, the gum remained there for the duration of my stay (gross). How is this a 5 star hotel' If you're thinking of booking this for a stay because you're getting a great deal, don't bother- you get what you pay for. It is FAR from the city center and is a €20 cab ride to get in. On a positive note the bathrooms are spacious and the showers are great.
"Good but not Outstanding"
We went to this hotel because it was close to the airport and a company we work with had organized a conference there. From what we were told all their rooms are suites. It's very clean and modern. The staff members were very pleasant and helpful. We found all the amenities an American hotel would offer there! All in all a good experience, however I would say this was a 4 star hotel rather than a 5 star hotel as listed. It is a good choice. It is not in the center of Madrid so expect to pay about Euros 20 for taxi fare each way. As it is 10 minutes away from the airport you'll spend less in taxi fare when departing or arriving. If I were to go to Madrid a a tourist I would not go there as I would prefer a central location but for work and a conference it is OK.
"Great service! "
We picked this hotel because it was close to the airport and we had an early flight! It's very clean and modern. The staff members were very pleasant and helpful at all times!!! There is a big mall just 15 min walk away and the "Centro" is only a 20€ taxi ride away. The parking was tricky but they offered to take our car and park it for us thankfully! The parking is complimentary which is a plus! All the rooms are suits, all the amenities an American hotel would offer! All in all a great experience, however I would say this was a 4* rather than a 5* hotel as listed!!! Still a great choice! Oh one more thing. There's another Eurostars Madrid down the street so make sure you choose the right one on your GPS!
"Incredible Views, Clean, & English Friendly!"
We had an amazing experience at Eurostars Suites Mirasierra! The room was like a small apartment with an insane bathroom! Separate shower stall and soaking tub! The view from our room overlooked the city all the way out to the mountains it was breathtaking -- we even had a window with a view over our bidet! We rented a car and there was a free parking garage under the hotel which they parked and retrieved for us! We did not eat at this hotel but we went grocery shopping and were able to use the mini kitchen's sink, refrigerator, and microwave/toaster oven. All of the employees spoke English well and were able to take care of all of our needs! It was an easy 15-20 minute drive into the center of Madrid (we drove to Plaza de Mayor). Overall, we'd highly recommend and stay there again!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 12:00 PM , Check-out: 12:00 PM