of TripAdvisor Travelers recommend this hotel
"Short 2 night stay"
Fantastic experience with family for a short 2 night trip. Food and service excellent and room very clean and comfortable. Facilities were outstanding and staff were very helpful. Would definitely stay here again
"Small room for family of 5"
We booked a gold level room and it was very small for our family of 5. There were 2 queen size beds and a crib for the baby. We could barely walk around the room and had difficulty fitting our stroller in the room. It was very uncomfortable and we ended up cutting our trip short. Also, we arrived past check in time and were told that our room was not ready. Anime ties were great but as for comfort for our family trip, we were very disappointed.
"What a great place for a winter wonderland vacation!"
Spent 4 nights here for New Year’s Eve Dinner and Dance, plus skiing, snow shoeing, touring and shopping, and on top experience the outside warm pool (imagine yourself dipping in warm water while there is -21 degrees Celsius! Never thought it would be so pleasant!). I was told this is something very Canadian, but really a big surprise for us visitors from other warmer countries. The first view of the hotel when you are arriving is breathtaking. The “Gold” section service from the Concierge was very good as they were able to accomodate our 16 person party in both the kids and adults New Year’s Eve’s events. The Dance Party was fun and with an open bar included in the price. On top of it all, the scenery around the hotel is more than well worth the visit and the small and nice town of Banff, full of shops and restaurants gives you everything you need for a great time. Try it at least once!
"Not great as billed."
The room I stayed in was not up to par. The toilet kept bubbling and the sink and bathtub would rumble when you flushed the toilet. Really not what I expected when I stayed a a Fairmont (and payed the price to stay at a Fairmont). I am sure they must have better rooms with the other reviews I had read, but my was terrible.
"White Christmas at the Castle"
An amazing experience with the family, attention to detail was a standout. the Castle was like a fairyland with all the Christmas decorations and the staff happy to help in any way. Nothing was too much trouble. A fabulous holiday with the family.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - American Express - Visa - MasterCard
Check-in: 4:00 PM , Check-out: 12:00 PM