FAIRMONT HERITAGE PLACE, GHIRARDELLI SQUARE

Location and accommodations can't be beat. Zach went out of his way to make sure our stay was perfect! He arranged the AUDI car rental service for a day and we drove to the vineyards. Car was delivered and picked up from the hotel and very reasonable rates for an awesome car.

Five of us spent the weekend in a three bedroom unit on the second floor. The apartment was spacious, immaculate and accommodating. We are from the East Coast an it reminded us of an upscale apartment in NY. We were quite pleased. The housekeeping service was exceptional. For the priice, the wine and cheese service in the afternoon was below average. The Breakfast was ok. We ordered a bottle of wine that was listed on a card and waited an hour and a half for service. What you don't focus on is there is a $25 service charge on top of a gratuity to order anything. We ran out to the square rather than spend another $65 for a mediocre bottle of wine. Bottom line from our point of view, nice hotel, nice people, good location but we missed hotel services.

What can I say: it's the closest thing to a perfect hotel! The location is great: two blocks from Fisherman's wharf and great restaurants. The complementary house car will bring you to any other great spot within a two miles radius. The staff are wonderful: positive attitude and always willing to help. The concierge got us great seats at an Oakland A's game. He also organised our rental car which arrived as planed, on the morning of our departure, all at a advantageous price and a waived airport return fee. The complimentary breakfast is good and the late afternoon complementary wine and cheese offers a great transition from afternoon visits to an evening program. The rooms are very spacious, well equipped with stylish finishes. We had reserved a one bedroom suite with kitchen and living room but were upgraded to a two bedroom suite, each with its own bathroom. It included a washer and dryer which was useful for longer 4 day stay. The solid wood floors and the brick walls added the perfect touch to create a warm home like atmosphere. All in all, great value for money. It really made our trip to San Francisco a great success.

We had a number of visitors coming to San Francisco. We wanted a comfortable place for they to stay. We booked a two bedroom suite at the Fairmont Heritage. It was pricey, but the accommodations were very good, and the suite could handle 6 people easily. The visitors were comfortable, and the facilities were very convenient (full kitchen, laundry). When issues arose (coffee maker was not working) the staff responded promptly and resolved the issue. The morning coffee and light breakfast was very good, as was the evening wine and cheese opportunity.

The Fairmont Heritage is one of those few remaining outposts of civilization in our world. The staff are professional and go that one step beyond being merely friendly and helpful. It’s effortless to stay there. The rooms are spotless, comfortable and pleasing to the eye in that way that your home is, when it is. If you enjoy the area, the location is perfect. Recommended.