of TripAdvisor Travelers recommend this hotel
Its was amazing experience with very helpful and friendly stuff at first we came to the check in and there was a problem with the guest before us that he didn't make check out on time so we had to wait but then they free upgraded the room to a very beautiful suite with full Nile view we actually were very surprised thank you fairmont and we would love to come again.
"FRIENDLY STAFF AND GREAT VIEW OR THE NILE.."
The good: the staff is extremely friendly and always seemed to make us feel welcomed. The rooftop pool is heated and the view of the Nile is really nice. The asian fusion restaurant was the best and the breakfast buffet was also very good albeit you wont find bacon anywhere in town! (islamic country) The bad: We specifically asked for a non smoking room and we got a room that was clearly smoked in. Everyone in egypt seem to smoke so im assuming people still smoke in these non smoking rooms. Housekeeping came up and sprayed some stuff but it didnt help. The room also wasnt ready for about an hour after we got there......after an 11 hour flight from NY that was kind of annoying. We werent offered any upgrades or anything for the inconvenience of the wait or the smokey room. Natalie from guest relations was super nice and helped us out with everything else but i guess the smokey room was out of her hands. All in all nice hotel with a friendly staff and great service but they have to do something about theyre smoking policy or have someone physically go check the room before non smoking guests check in.
It was a short stay but it was great, the view is amazing, the staff very friendly especially Mr. Micheal in the reception as he gave me special offer for egyptians better than from booking.com. overall it was great and sure I will come again.
"Best ever in Cairo"
Good location , having the Nike plaza mall attached to the hotel add value to it , nice staff , cool ambiance , surly I will stay again in it , the support I got from the staff all over my stay was amazing. Thanks to the managment
"Just what we needed!"
Our 4 night stay here was delightful! Check in was easy and our room was spacious and clean. We were unwell for a day and when housekeeping found out one of the managers delivered flowers to our room and made sure we had everything we needed including plenty of water. The beds were awesome, probably my best nights sleep the whole 2 weeks. So impressed with the service we received. My mum left a bag there as we were leaving for the airport and they along with our tour rep arranged for it to be driven to the airport in time for our flight. We were located on the same side as an outside terrace where there were 2 weddings on consecutive nights which didn’t start until 10pm. It was loud but not terrible, we didn’t say anything as we still slept well and didn’t want to move rooms. For other travellers who are light sleepers maybe ask for a higher floor than 6.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM