of TripAdvisor Travelers recommend this hotel
"Good hotel in good area but could be renovated"
I liked the location and the facilities of this hotel but there are parts of the hotel that could use a renovation. Carpets were a little dowdy on the floor I stayed on. The catering was awful and most of the food I got while there was left untouched.
"A great escape weekend!"
We are from Ottawa and were looking for a hassle-free weekend away from it all. The Fairmont did more than deliver that. We arrived on a VIA train and didn't have to leave the station to get to the hotel. Our room was large, modern, sylish, clean and VERY comfortable. The staff were extremely attentive and friendly. The pool and sauna were well tended to. We found some really great local gifts at the Artisian Gift shop. I had a wonderful treatment at Moments Spa as well. We actually hardly left the hotel the entire time we were there! The only thing that didn't blow us away was the food we ordered from the Room Service menu. It was okay, but it wasn't great.
"Not a 5-star but great location"
Stayed here for 5 nights during a conference in the same hotel. I think there are reasons why it is so expensive and highly-rated by some (the John Lennon-Yoko Ono connection, the location and ease of getting around the underground shopping/restaurants), but I do not think it warrants the reputation. Pros: - location is fantastic. walking distance to shopping, great restaurants, Bell centre. There is an underground mall/metro with access from the hotel (no need to go outside when it's cold) - beautiful meeting/conference space that is brand new - really nice lobby and lobby bar. Artisans will appeal to some people who want to browse different food options. - Gloria at the front desk was fantastic and very helpful. - free wifi - nice toiletries - comfy beds Cons: - rooms are SO SO SO SO small. Barely enough room to get around. We had to play tetris with the furniture to finally make some room. - bathrooms are also super small - lack of attention to detail. dusty dresser in our room where we laid our things - the staff that worked at the conference really didn't seem happy to be there. Not very friendly at all when I asked for a quick cup of coffee before they swept it away. - no refrigerator in room and if you move the drinks in the small bar refrigerator you'll get charged and have to reconcile the charges downstairs All in all, I would never stay here by choice. Rooms do not match the high price of the stay.
"First stay after the major renovations on the Gold Level"
This is our first return stay on the Gold Level after the major renovations. The rooms are very nice with new furnishings. Housekeeping does a fabulous job keeping everything tidy and super clean. The food in the lounge is excellent with quite a broad selection. Good range of wines as well. All the staff are very friendly and very anxious to provide outstanding service and meet your every wish. The only negative is that they are still working out the kinks so there was no regular coffee for an extended time one morning. On some evenings they don't have enough staff so many of food stations don't get refilled on a timely basis or dishes cleared. So I had to deduct a star for these issues. Overall, the renovated hotel great and will certainly return.
"Meh. Would not stay there again if I was booking for myself."
I stayed at this hotel from November 15-17 for a conference. Prior to my departure, I was quite excited about the hotel as the reviews and pics looked awesome. Unfortunately, the hotel did not live up to my expectations. When I checked in I asked for a room with a view. Well when I got to the room, it had a view of a brick building and it was miniscule. I would not want to stay in the room with more than one person. If I had been staying there for more than 2 nights, I would have asked to be moved. Not only was the room tiny, but the bathroom was like a small cruise ship bathroom. Again barely suitable for one person. The location was great and I had room service one night which was good. My last morning there after my shower, I could not get the shower to turned off. Had to get out of shower, get dressed and search for a housekeeper to come and turn it off. She ended up breaking off the lever to get it turned off. There are way nicer hotels in Montreal to stay at than this one.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 4:00 PM , Check-out: 12:00 PM