of TripAdvisor Travelers recommend this hotel
"First class hotel"
This hotel knows what customer service is all about and I guess that's what you are paying for. From the bell hop to the front desk to the coinsieiur, everyone was very helpful and pleasant. Accommodations and furnishings were great with the exception of the very, very, very small bathroom.
""much anticipated visit to the newly refurbished Queen E = of two minds on the results""
Am of two minds in reviewing the "new Queen E". As a long-time patron of this hotel, I was pre-disposed to "like it" in its new trappings. I was disappointed, and here are my comments, and I am trying to be fair. Arriving on the train from NYC, I wanted to try the hotel, after all the promotional hype over the past year. The hotel knew I was arriving late - train out of Penn Station was entirely delayed due clearing Canadian Customs - so I lugged my luggage up the double set of escalators from Montreal's Central Station. At the Reception Desk, I got a coolish reception from the attendant. Seing me with my luggage in hand he said rather dismissively - "Don't you know there is an elevator direct from the Station to the Hotel'" - no, I did not....That started things off less than cordially. To my question, about having a bite to eat after a long day on the train (12 hrs +!), the 'coolish-reception-fellow' pointed to a coffee shop across the lobby - "Go there, he said". Which I did to find a few 'long-ago-made-sandwiches' under a heating light. Forget this...So up to my room (top rate paid in passing). Now looking for the phone, I noticed that there was only one phone in the room and it was on the desk - none at bed-side. So calling down to the 'help-desk', they told me that indeed the desk-phone has a portable hand-set. "just take it over to the bed-side table she said". For the price paid, I would have expected at least 2 phones - note the "pre-programmed-buttons on the desk base did not transfer with the head set, so you have to go over to the desk to use these function, at least this is what it appeared to me, the guest. Room decor was a 'bit blurry' and very modern indeed, bed was comfortable. BTW hallways on the way to my room were less than clean - room-service trays outside my door - on calling the help-desk, they told me that this was due to a large convention in residence. In any case, still needing a light snack, I went down to lobby and approached the Conciege Desk - coolish-fellow at Reception called over to me that "Concierge goes off duty at 9PM or so - gone for the day". So, I went out and got myself a taxi - no doorman - to dine elsewhere. Ordered a room service breakfast for next morning, which arrived on time and well set. To my request, the night before for the morning newspaper (The Montreal Gazette), was told by room service waiter that his was no longer offered. On calling the help desk, she kindly offered to have the paper delivered to my rom as 'a special service' - while explaining that I could have accessed the morning news on my Blackberry on the free wi-fi..... I did not get to sample the new restaurants or bars, but was told that my favourite bartender David, was indeed still working at the hotel, but that Serge, the MaitreD' in the "famed Beaver Club" of old had retired - and that the Beaver Club indeed was no more... Bottom line, as I said I want to be fair...but first impressions of the modernizations of the Queen E may appear to be great to new-comers - but for us old patrons, it may require too much patience.
"Best Hotel in Montreal "
So pleased that this hotel is open again - comfortable rooms and amenities and excellent for meeting spaces, from break out rooms to larger meeting areas, to a cafe in the lobby with power to charge your devices, the hotel is a great option. The new restaurant during the lunch hour is a little noisy for a business meeting however.
I slept in this hotel only for one night, they told me it was recently renovated and I can tell you the result is really really good! Beautiful room, wide and fully furnished, the bathroom is simply amazing with all the latest technology. I can not add anything else because my stay was too short but the quality price ratio was perfect! I hope it's not because it was just renovated. If they get these prize in the future it will become my "home" in Montreal!
Booked a standard room and was amazingly upgraded to a gold member suite on the 19th floor! No space problems here- bathroom enormous! The perks that come with a gold membership are awesome! Tasty complementary appetizers in the pm, desserts in the evening, wonderful breakfast in the am. All staff that I encountered in the hotel were super nice and very helpful. Loved our stay! Entire hotel is so new and very tastefully done. Our room overlooked the dome of a cathedral that replicates St. Peter's at the Vatican, albeit on a smaller scale, but still very impressive. Great location close to lots of bars and restaurants. We travelled by train so it was a breeze entering and departing the hotel as it is connected to the train station.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 4:00 PM , Check-out: 12:00 PM