of TripAdvisor Travelers recommend this hotel
"Needs fine tuning"
This hotel just reopened in July 2017 after a major update. The room temperatures on the 16th floor were quite warm, never dropping Beneath 74 degrees f. The hotel restaurant was quite expensive, for the quality of food served. The staff was still getting organized. I'm sure management could work out these problems in the next several months.
"Concierge needs retraining"
Stayed here on business trip. New lobby, room with new furniture but no fridge, small bathroom. Check-in was quick because the hotel was not full. Hotel just reopened July 10, no waiting in line at front desk. However, no ice water pitcher near the front desk like the old Fairmont. The concierge girl told me to dial service from my room for a bottle of water or go to the coffee bar. How inconvenient ! She needs to be retrained to provide better service. At Hilton or Embassy Suites, I get 2 bottles of water at check-in. At Fairmont, dial service from your room to get a cold bottle of water or buy at the coffee bar. A mini fridge can be requested to your room at $25 day. Fairmont Montreal gets an F for service. Will not stay here again.
"Still A Classy Lady"
We stayed as guests and also attended a trade show at this newly renovated (and recently re-opened) hotel. Lots of amenities and in a great location. Staff in all service areas are welcoming and very helpful. Parts of the hotel still need some finishing touches to compliment this very contemporary hotel - feels like the designers are not quite finished with it - needs some "warming up" or a dash of character. Would recommend elevators stay a little longer when they are arrive at all levels - sometimes they are difficult "to catch".
"Had problems that impacted my stay, but I must say that they did try to help out"
I was in town for a conference last week at the Fairmont Queen Elizabeth. Renovations are fantastic, but in all fairness they might need to still work some kinks out. My first night, I arrived at 9pm to check in and went to my room. It was stunning, great size, soft bed, modern and sleek. But the Air Condition didn't work, I was hungry so I went out to dinner with colleagues. I didn't get back to the room until after midnight and the room was so hot. I called front desk, they did send up a repair man, who worked on both the Thermostat and the in room air system in the duck work. He even went to the main switch board to reset.....but nothing worked. They offered me to move rooms, but I was tired and unpacked and just wanted to sleep. Next day, during normal morning rituals, I noticed the toilet wouldn't flush. I attended the conference called down to have this other problem fixed. When I returned later in the day the air was back on and it looked like someone worked on the toilet. I didn't notice until the next morning that the toilet was not flushing again.....this time I went to the front desk. Finally later that night, they did end up moving me to another room. Vivian was very gracious and helped as much as she could have. I really like the Fairmont hotels, maybe they just need to ensure everything works before guests arrive, especially those who are accustomed to the "Fairmont experience". For my troubles I did end up receiving a cheese plate and a comp'd bottle of wine, which was lovely.
"Renovations are stunning"
A wonderful preview was offered to a limited audience just after the soft opening on July 10, 2017. Still a few areas to be fully open but the new look is fantastic! Service was better than ever and you can't beat the location. if you get a chance check out the bar and the restaurant. Great things are happening at the new Queen E!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 4:00 PM , Check-out: 12:00 PM