Set on a peninsula, this upscale, beachfront hotel is 3.7 km from Interactive Aquarium Cancun. It's also 8 km from the historical exhibits at Museo Maya de Cancún and 17 km from the Wet'n Wild water park.
I thought the value was great! Beautiful balcony views.Comment of S. Michelle , United States the 2016-04-03
Great hotel! Truly deserving a 5 star rating!! Excellent staff.Comment of T. Robert , United States the 2014-07-21
We read all the reviews and checked this hotel out on several sites before booking. We added the Grand Club package to our room a few weeks before our arrival. We have been pleased with every aspect of the hotel. It is beautiful, classy, extremely clean and every employee goes out of their way to make you happy and accommodate your every whim. The beach is great and the pools are gorgeous. The location is perfect - grocery store, restaurants, night clubs and ferry to Isla Mujeras all in very close proximity. We booked thru CostCo travel, which included a private shuttle to and from airport and a breakfast buffet each morning. The Grand Club was amazing and worth every penny. Top shelf liquor, private check in and lounge, private Happy Hours in 2 locations and plenty of food at each meal although it is advertised as snacks. We will never stay anywhere else in Cancun and will always book the Grand Club with our room.
"Incredible Stay - Perfect Location for Nightlife"
Wow - absoloutely lovely resort! The white beaches were beautiful, the pools were fabulous! I loved the room with the balcony. The champagne brunch downstairs in the restaurant was stunning - I could have stayed a lot longer! The best bit was that you didn't need a taxi or anything to get to Senor Frogs or Coco Bongos - they were literally on your doorstep. The staff were super friendly, they gave you a couple of free drinks, the gym was great! I couldn't have asked for more. I would definitely stay there again and recommend this place. It rivals Vegas for me!
"Old resort with plenty of charm and great service!"
I visited this report two yeas in a row for my company sales meeting. I had no complaints or issues either visit. All staff were very attentive and friendly. Food was good and no stomach issues for me, other coworkers had a few issues, but were never able to pinpoint cause. Pool is gorgeous, chips and salsa poolside are a great snack. Beach is small, but wide. Well maintained and clean beach area. Rooms are spacious and clean. Turndown service is a nice touch.
"We expected more"
There is a very important element missing from this hotel - and that is true class and elegance. A place just can't be elegant if the most important pressing piece of information they give you at check in is that only one brand of bottled water in the room is free, but that the Evian bottled waters will cost you. That is followed by a really pushy sale to come to a 1 and 1/2 hour "presentation" the next morning on something the hotel mega-corporations want to sell you. Basically, they are trying to bribe you to get them to try to sell you more stuff. That is just not elegant or classy, and I do expect elegance and class at $300 per night. On our trip to the Yucatan Peninsula, we stayed at boutique hotels and B & B's that had way, way more class than this place. Also, they tried to charge me for the wheelchair they had lent me. I had to point out the charge on the bill, which was then deleted. It was like I could hear the sound of the giant vacuum cleaner they use to try to suck every last of your dollars up into a big coffer. That being said, the grounds are beautiful, the pool is great, the beach is really lovely, and the poor people who work there work really really hard, and are so nice for the most part. The people who were the coldest were the ones at the front desk, strangely enough. I enjoyed it because it was a strange experience, full of extremes. But I doubt I would go there again unless someone else was paying.
Great people and beautiful property. I laugh at some of the bad reviews mentioning the most minor of problems. I highly recommend the room service! Would recommend to anyone looking for a relaxing time and excellent service at a fair price!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM