of TripAdvisor Travelers recommend this hotel
"four points by dissapointment"
We stayed at the four points by sheraton hotel. We were really dissapointed how the hotel was operating. We had a room that was used for disabled people. We could use the shower in a proper way, because we had to sit down on a chair in the shower. After a shower the whole bathroom was like a swimmingpool. The frontdesk staff were not able to understand us without a guide or translate app. We had the expectation when you get to a hotel with a 4 star reccomendation that the frontoffice staff understand and talk english. All the days that we were staying just 1 or 2 people could talk a little bit of english. After our complain they tried to get us another room. But they didnt understand that we wanted two beds in stead of 1 king/queensize bed. Both the rooms werent properly been cleaned. There was dust on the floor and surround the beth. The last night at our stay, the power went out over the whole hotel. There was also no waterpressure in the hotel. We couldnt take a proper shower when we wanted to check out. We tried to communicatie about a compensation because of our unpleasant stay at the four points by sheraton hotel. They didnt understood us and our guide was so kindfull to help us out. We didnt get anykind of compensation and had to pay the full amount. The start and ending of our stay was really bad at the hotel. As visitors and writers we wont stay here another time and we wouldnt reccomend it to other travelers if they want a pleasent stay at a four star hotel.
The locatioan is the advantage of this hotel. It is close to the historical center of the city, only ten minutes walk. The room was nice but there was a promblem with the plumbing. We had breakfast and dinner and it was fine.
As a tour leader I have stayed in various hotels in Lhasa over the years, but I consider this hotel the ideal one as it's very centrally situated, very close to Jokhang, which is considered by most people the most lively and important spot of Lhasa. The rooms are spacious, the staff very friendly and the food served at the restaurant quite good. Only make sure you don't step into any of the "decorative" gaps on the terrace ground by mistake!
"Don't be put off by the location of the hotel."
This is a rather pleasant hotel. The room we had was spacious and good. The second time we stayed here during our visit to Tibet, the view from the room was a rubbish dump. It would have been better if they had dispensed with the windows as the small area appeared to be used as a dumping ground for timber etc. The restaurant was good, with a varied selection of dishes, both Western and Chinese. Breakfast was also good. The prices are on the expensive side but then most of the food has to be imported. The girl who ran the restaurant, a native of Quilin, was exceptionally efficient, pleasant, and pretty, increasing our enjoyment of the hotel. One thing to remember when checking in is to be patient with the receptionists. Your passport is scanned and photocopied before it is returned, which seems a bit over the top but they are just following instructions. The attitude of the staff is good, wanting to help, although at times it does not seem to be the case. Expect to spend some time in the small reception area if a large number of people are checking in!! I have no hesitation in recommending the hotel and I would return to it if I even make it back to Tibet.
"Disorganised and Rude check-in staff, not up to sheraton standards"
Most staff were courteous and very nice, however, one of the hotel check-in staff ruined our travel experience and our experience with Sheraton. He made the check-in process extremely difficult and confusing. Our tour group had initially booked Sheraton on 3 separate occasions, with two beds in one room, however, upon checking in the second time at Sheraton, we were told that we only booked a king bed, which was false as clearly the travel agency made sure that the booking was for two beds in one room on our 3 occasions. It makes no sense too, as our first stay had two beds, our second stay doesn’t and the third one does. Then he told us it was not possible to have 2 separate beds, so we compromised and decided that the one bed idea was okay, despite the discomfort. He said that it was possible to go with the king bed for one night then the second night, we could change to 2 separate bed rooms. Two minutes later, he said that our booking was only for one night and denied admitting that he said our booking was for two nights initially (2 minutes ago). After another 2 minutes he told us we had not made a booking at all and that no rooms were available for us (including that one king bed room). I am not sure if this was due to technical difficulties or difficulties with comprehending human language, I have never seen a hotel staff act so out of professionalism, denying what he said a few minutes ago. He rolled his eyes at us and acted pissed off at us, and displayed his anger through shouting at a colleague “Can’t you see I am busy'!” and threw a piece of paper angrily on the floor. I am not sure if this is the standard of service I am expected to expect at Sheraton. In addition, we were initially told that all meals consumed at the restaurant were 30% off for those staying at the hotel. However, once again staff have denied this. Although 30% off isn’t really much and I do not mind paying that little extra, I am just unhappy about the lack of consistency displayed from hotel staff, and a bit uncomfortable about whether or not to trust the words of this hotel’s staff, due to their frequent contradictory statements, and not admitting to what they have said previously. After this stay, I've lost confidence in Starwood group.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 12:00 PM , Check-out: 12:00 PM