of TripAdvisor Travelers recommend this hotel
The staff was superb - very professional, genuinely friendly and attentive to your personal needs. Rooms were well designed and bed was very comfortable. Spa service and room service were about average. The concierge was excellent in providing suggestions for shopping and dining and setting up reservations. Highly recommend this hotel.
Although I found our room (single king size bed) a bit small for two people -- especially in terms of the bathroom space and layout...e.g., there was one sink and the type of doors used in the bathroom didn't allow for the greatest privacy for someone using the toilet but needing to share the sink, shower, or other space -- the level of service at this hotel certainly deserves an excellent rating. All of the staff we encountered were exceedingly kind and gracious. The massage therapists and Pony Line bartenders are talented, too!
"Outstanding hotel and staff"
This hotel is very luxurious and comfortable. The staff is extremely professional, friendly, and helpful. Bed turn down was an unexpected courtesy. I was looking forward to a soak in the tub but had to cut my stay short before I was able to enjoy.
"Another wonderful stay"
Big kudos to the service levels. This really sets the hotel apart. A big shout out to the concierge desk who were infinitely patient in trying to sort out my SIM card issues. Truly above and beyond. My second stay in six months. Hope very much to be back.
"Best Hotel in the World but Avoid top Rooms"
I have been coming to this hotel for the past 10 years. In my opinion it has the best service in the world -and I do travel a lot. However avoid the 12th floor. You can hear noise coming from the vent (heat, air conditioning) machines on the rooftop. Otherwise -the best hotel in the world.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM