of TripAdvisor Travelers recommend this hotel
I stayed in this hotel for one night upon my arrival in London. The staff is amazing and the hotel will spoil you. My room was tiny but the bathroom was fantastic. Tea is wonderful. This is definitely a 5 star hotel.
My husband and I thoroughly enjoyed our stay at this beautiful hotel. Located across from the park and close to everything, this hotel showcases the best of England. Beautiful surroundings, very thoughtfully appointed and with incredibly helpful staff. We can't wait to come back and visit.
"Prepare to be spoiled rotten!"
Have you ever been spoiled, I mean really spoiled, beyond your wildest dreams' I have, because my husband and I stayed for a night at The Milestone Hotel. nothing during our stay was too much trouble, the staff were all extreamly pleasant and very helpful. It felt as though if you so much as sneezed there would be someone handing you a tissue! It felt slightly strange to be given so much special attention as my husband and I are just ordinary family people, but for for one night it felt like a glimpse into how the 'other half' live. There was lots of added extras, complimentary drink on arrival, lots of quality toiletries and £50 allowance for food in the hotel. These so much thought been put into making your stay as comfortable as possible that we were left wanting for absolutely nothing, and wouldn't change a thing, although we did get a very tiny impression that they were trying a little too hard perhaps, but getting into the spirit of our stay in was lovely. This was a mid range priced hotel (for London) but I really could not think of any extras to our stay that a top end hotel like The Ritz could have offered, staff attention must be suffocating there! I would certainly recommend The Milestone Hotel for a special occasion, if you want push the boat out, but a word of warning....prepare to be spoiled and enjoy it!
"Passing through on the way to Barcelona "
Prepared to be spoiled! From the staff, to the rooms and the amenities the quality of our stay was 5 star all the way. The moment we walked in the door we were treated like special guests with a tour of the hotel and little treats in our room. The staff is so enjoyable and always ready to assist, it would be easy to never leave the hotel. We only had 3 nights at the Milestone, but would not hesitate to stay there again. Wish we had been able to enjoy the afternoon tea. It looked amazing! Next time. Don't miss the bar or the restaurant either!
"Why Stay Anywhere Else'"
"No request too large, no detail too small" is the service philosophy of Milestone, and do they ever deliver! From the minute that you walk in the door, you are treated as if you are the most important person at the hotel. Every single staff member is customer service oriented and very, very friendly. Our room exceeded our expectations! The attention to detail in the room from complimentary water to evening turndown is amazing. If you have a request, it is taken care of immediately, and sometimes even if you don't ask. Yes, they are that good! The beds are wonderfully comfortable and you can choose the perfect pillow for a great night's sleep. Milestone is located in less congested Kensington across from the palace. Tube, taxi or bus are all close by for easy access to any activity. Then you can come "home" to the quiet neighborhood away from all of the hustle and bustle. Milestone's restaurant, Cheneston's, is much more than the typical overpriced and underperform dining found in many hotels. It too meets the high standards of quality expected, and locals come here to dine as well. We ate dinner there twice during our stay and both times were delightful. I suggest the breakfast also, which will tide you over until dinner! Indulge yourself in afternoon tea which is not to be missed. Lastly, if you are touring, Milestone's concierge staff has to be the best in town. They seem to know everything from how to ride the tube, to restaurants, to activities, even something like where to locate a rugby shirt. They are truly professionals at your disposal. Very, very knowledgeable indeed. We were honestly sad to leave. However, the great thing about London is that there is so much to see and do, we are already plotting our return visit to Milestone, our home away from home. If you're okay with the standard chain hotel experience, then this is not the place for you. However, if you're ready to step it up a notch and really l-o-v-e where you're staying, then Milestone is the place. Why stay anywhere else'
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM