FOUR SEASONS MUMBAI

Friendly staff from security, reception, potters room service staff and management. Well done and thank you to you all for making our stay a memorable one. Special thanks and appreciation to Vidhaya and Ashton who served us at breakfast, thank each of you for you 7 star service. My wife and daughter really felt comfortable by your warm welcome every morning. Blessings to each of you

Room was clean and very modern, we paid for a sea view, but it really wasnt a sea view, you can see the roof of slums out the window, and a very very far sea line. Staffs very friendly and respectable. We were looking forward to partying in the roof top bar, but weeks before we arrived the government stopped them from selling alcohol, that was a bummer. Eating here costs a pretty penny, best to just walk to the phoenix mall for food, or to Kamala mills, We had great service here, its weird that the hotel seems to be in the middle of the slums, we walked a lot out of the hotel, and the difference right out the door is very apparent, Gentrification much!

Not a compliant just a constructive feed back -Rooms need a uplift smelled, the first room (2903) I had a patch of carpet stuck as a repair job and the room smelled of dampness, lower side wood panel was damaged when you enter the bathroom, the 02nd room was better (2103). for a 5 star property suggest you take care of this in detail as it does not reflect the other high service you provide. Location and service excellent and for this I would return on a another day to stay.

My second stay at this excellent hotel. From pick up at the airport, in room efficient check in the service in the hotel and its amenities are exceptional. Large rooms very well fitted out and with every amenity. Superb bathroom. Views over city and Racecourse.

We always stay at the Four Seasons in Mumbai due to its fantastic staff and service, convenient location, and excellent food. This was our first time with our 6 month old baby, and while we were sure of an excellent level of service, the staff really outdid themselves! From very thoughtful gestures like having toys, diapers and baby toiletries ready in the room, to being super helpful with baby related things like getting bottles sterilized, preparing special food for the baby and even attending to the baby so my husband and I could eat our breakfast. There is no other hotel in India, and few anywhere in the world, with such warm and personalized service. We are sure to stay here every time we visit Mumbai!