"wonderful comfort and amenities"
Our large quiet room was comfortable and equipped with everything that we needed. Our daughter shared the room with us and we never felt crowded or uncomfortable. Great service made for a relaxing visit
"First Class hotel"
Everything is first class, staff, room service. Check in easy and fast, room large, with comfortable bed and bathroom. excellent view from the room. Staff very helpful. I would highly recommend this hotel for anyone visiting Prague
"Best hotel in Prague"
Everything was great. Perfect location in Prague. Perfect service, special check-in and check-out. Excellent restaurant, according to me one of the best in Prague. Very pleasant atmosphere.The beautiful floral decoration in the lobby has to please everyone.
"Rude and dismissive staff who portray you as a liar"
My wife and I came to Prague to celebrate our one year anniversary and attend a friends wedding. We have stayed plenty of times in other FS chains around the world and were always satisfied with the level of service and quality. That's why it's sad to write this review about a chain we love so much. Therefore to start off with, I would like to write the things I do like and then tell you about the reason why I rated it one star. The decor and quality of the reasons are exceptional. They look amazing - it's Four Seasons standard. The hotel has a spa and swimming pool, fresh flowers and all the other luxuries you would expect from a FS. The problem is the staff... You will find a general mood that is unaccommodating, dismissive and at times rude. It doesn't resemble the hospitalIty you would expect for a luxury hotel. One thing in particular sets it aside from other FS chains. Whereas the staff in other FS chains we've stayed always tried to correct any mistakes - and go out of their way to be helpful - making sure the guests are satisfied; the FS staff in Prague do the opposite. They deliberately try to be as difficult as possible and argue too much to prove they are right and you're wrong. They turn simple things into big issues. We are very dissatisfied and disappointed with the treatment.
"A memorable stay in Prague"
We had a wonderful stay; from the moment we arrived at the Four Seasons, they greeted us outside. From then on the bellman knew our name and greeted us everytime we left the hotel. The restaurant is excellent and the outside terrace has a lovely view of the river. I was most impressed with the little things: everyone knew our name, the bellman gave us umbrella because it was supposed to rain and they left Four Seasons bookmarks in our books.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM