We were well looked after by all staff.Comment of P. Robert , Australia the 2017-01-01
"FS Sydney - Business Trip"
I have stayed here multiple times over the last few years and the hotel is consistently excelent - from recognition, updating features (rooms, menus) to how requests are actioned. I only stay here in Sydney - location also excellent with plenty of nearby restaurants (casual and fine dining) around.
"Above and Beyond Service!!!!"
I wanted to comment on the superb service provided to my family and me by the hotel staff at the Four Seasons Hotel Sydney especially by Jorge Sousa, your Chef Concierge. I had mistakenly left my cell phone in a taxi after being dropped off at the hotel on 9/12/17 evening. Besides being a 13CABS, I had no further information about the taxi that dropped off my family. At the suggestion of your concerned Doormen, asked the concierge and security dept for their assistance in the matter. With limited information that I could provide, the staff was able to utilize security camera footage to identify the taxi number and even contact the taxi company and the driver to coordinate the return of my cell phone to the hotel. I am so appreciative and impressed with the above and beyond service from the staff. This was truly top-notched service and will tell this story for a long time to come.
"Sensational Staff Member Called Zoe"
I would like to take this opportunity to give a BIG THANK YOU to a particular staff member called Zoe at the Four Seasons Hotel in George Street Sydney. I was stuck in traffic in the CBD Sydney (no surprise there) and what made it worse was that there are ongoing roadworks around the area with some roads completely blocked off in sections and George Street was one of them. I was running late to meet a group in town for a Hen's Treasure Hunt, stress and panic had settled in so I contacted the hotel and explained my dilemma. Zoe was amazing, she kept me calm and asked for my position and started to give me directions to get around the road blocks. She stayed with me on the phone the entire time it took me to get to the hotel which was about 15mins. She also contacted reception to notify them I would be arriving shortly and prepare necessary paperwork so that I did not waste anymore time. Upon my arrival, I left my car and bag with concierge to take care of and checked in at reception quickly as planned. Without Zoe's help I would have arrived much much later and most likely miss the planned fun night ahead. Thank you Zoe so much.
"Not really a Four Seasons "
The hotel is super old. The rooms are small. The cafe served the driest yogurt I've had in my life....it tasted like sand. There's major road construction outside the hotel. If you're booking this hotel because it has the Four Seasons brand, you should reconsider. Pretty much the worst Four Seasons I've stayed at ever.
We stayed here during our honeymoon and the first room they put us in was truly shocking - tired, dated and the size of what would usually be the shoe closet at any other Four Seasons. There wasn't even enough room to open both of our suitcases at the same time! The worst part was the bathroom, which felt old and cramped and had a dinky little shower that you could barely move in. Hardly luxurious and definitely not worthy of the Four Seasons name! In fact, it felt like we were staying in a dingy airport motel, not one of the best hotel brands in the world. The only saving grace was the fact that the room was on the 20th floor and had beautiful views of the Sydney Harbour. We promptly complained about the quality of the room and they transferred us to a bigger one - still not as modern and plush as other Four Seasons we've stayed at, but vastly better than the first room and this definitely salvaged the experience for us, as otherwise we would have moved to a different hotel. On the plus side, the hotel is very conveniently located in Sydney's CBD, within walking distance from the Opera House and Harbour Bridge and a short taxi ride from other key parts of town, which made it great for first-time visitors. The staff were warm and helpful and the restaurant in the lobby served a very nice breakfast buffet. Probably wouldn't stay here again as I think the hotel feels dated and needs a good overhaul, but in the end it wasn't a total bust an we enjoyed our first visit to Sydney regardless.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM