of TripAdvisor Travelers recommend this hotel
"Poorly maintained establishment"
Location is the only good thing about this joint. Service is sub-par, the rooms are large but very dirty, bed sheets are NOT hotel quality, and there was a heavy smell of mold that lasted through the entire stay. ALSO THE NIGHT WE CHECKED-IN THEY CUT OFF THE WATER AROUND 11PM!!!! The next day we lifted our toilet seat and it was BLACK (mud) and we turned on our shower as well as the sink faucet and mud came out it was absolutely disgusting. There was also a leak in the bathroom ceiling and when we asked maintenance to come check, they were very rude and stomped in the room in their dirty shoes without even having the courtesy to take them off. WILL NOT STAY HERE EVER AGAIN.
Transfer was arranged by the hotel car from Sanur. The chauffeur Krishna was helpful and he even explained to us some places of interest at the nearby resort which are worth visiting. We arrived quite late after a long tiring day at Lembongan Island and were flattered to be personally greeted by the lovely GM Ms Novita. We were enthralled by the majestic surrounding of the property and it was as flawless as what we have seen in the website. We took two rooms for two nights. We were fascinated by the generous size of the studio room, with sofa seating area and lounger outside the terrace with captivating view of the huge swimming pools. The beds and pillows are so comfortable. Breakfast was substantial with extensive choices of local and western - the pastries are just great. We also enjoyed the satay and pizza which we ordered through Room Service. Seminyak Beach is just adjacent to the hotel lobby, which also offers wide options of food & beverage at the beach restaurants. There were plenty of souvenir shops along the Legian Street nearby. We would like express our heartfelt thanks to Ms Novita and all staff for looking after us so well during our stay in Furama Xclusive Ocean Beach. It was indeed a holiday for us to remember for a very long time.
"Beware lack of preventive maintenance and public embarrassment by Staff"
At a distance it looks like a great hotel. it was good in the O-ce-n Days. Furama is only performing repairs maintenance and consequently, when you look closely, paint jobs are deteriorating, rust problems are arising on metal fittings, concrete cancer is starting to affect some walls and the reception area is looking very tired. During check in, the clerk neglected to take a card read as surety for charges to our room. This became known in the most public and embarrassing manner when charging a dinner cost was refused and we were required to pay cash. When questioned, the Duty Manager explained what had happen, made it plain he considered it our error; made no attempt to fix the problem and did not apologise. We will not return to this property, nor will we recommend it.
"Large, bright, comfortable rooms"
I really enjoyed our stay here. I stayed for a few days with my two teenage sons. We booked a 2 bedroom unit - one queen bed in one room, two twin beds in the other room, and a shared bathroom. There was a spacious living room, kitchen with table and chairs, and large balcony with comfortable furniture to relax and unwind. The only problem in the room is the poorly designed shower - no matter how hard you try, water spills everywhere! The breakfast buffet was repetitive, but had all the basics. Coffee could be better... We only ate dinner once, and the food wasn't great. I'd recommend you go out and explore restaurants around the hotel instead. There is a large pool in the hotel, but it needs some repairs and maintenance. Some of the tiles have fallen off, and there's some exposed sharp edges. The jacuzzi section of the pool is in the shade and tucked away in a corner, so not very inviting.
"Home away from home on the beachfront in Legian Seminyak"
We stayed with another couple in a 2 bedroom 2 bathroom (room 228) So spacious with lounge room and kitchen meals area plus private balcony. 3 tv's and 3 air conditioners. Straight across from the beach with loads of lovely restaurants within walking distance. All the staff so friendly and attentive it was a pleasure to stay here. We had been advised by friends to make sure the second bedroom was made up to a king bed as usually 2 singles which was done before our arrival. Had a pressure issue with the shower one day and was fixed within 30 minutes. Good hair dryers in the rooms with glasses, plates and cutlery etc and large fridge. We loved it.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM