As return guests we were upgraded to a great room. We loved the hotel, the steam room was a pleasure at the end of a long day exploring. We especially enjoyed the excellent breakfast.Comment of C. Leigh , Australia the 2014-12-02
Wonderful hotel. All the staff were so friendly and attentive. Highly recommended.Comment of G. Malcolm , United Kingdom the 2014-08-25
"Nothing bad to say."
The hotel is just about 15 minutes away from the airport by car (hired) and is just a short stroll down the hill to the centre of the city where the shops seem to stay open forever. You would never go hungry, unless you were broke, as in the centre there are many places to eat with a variety of different international dishes. Please be aware that smoking is allowed inside restaurants and can be quite nauseous if you are a non-smoker. we tended to eat outside and watched the coming and going of the many strollers and passer-byes or chose places where smoking didn't take place. These establishments can be identified by the lack of ashtrays on the tables. The hotel reception desk was manned 24 hours a day and we found the duty staff member to be friendly, helpful, cheerful and happily attended to our needs from supplying extra tea bags for our rooms to offering directions to places of interest. The rooms are spacious with a fridge, safe and a large shower/bathroom and are cleaned on a daily basis. The balcony which looks over the pool area is too small to take a chair to sit out on. Tea and coffee making facilities were supplied when requested but tea bags etc were not refreshed daily. No problem though as we refreshed ourselves by taking a few during breakfast. Breakfast was extremely comprehensive with a massive choice of food, continental, cooked and a variety of cereals, buns, cakes and other goodies. With plenty to fortify before heading out for a day of enjoyment. The hotel was relatively quiet during our visit, end of October beginning of November and the weather was quite pleasant, not too hot but getting chilly during the evenings. There are quite a few things to do and see in Heraklion but if you want to travel further afield a car would be necessary. I would recommend this hotel.
"Very Good "
It is a very good hotel located very close to the city center! If you consider it a city hotel and want to stay there for business it is a basic 5* hotel that worths staying if you are thinking to spend a week for leisure it is not the correct hotel for that!! helpful and friendly staff i have to say !!
"One night stay before chania"
Lovely stylish hotel..good directions given on hotels info if travelling by car.was glad to have my car parked by the hotel staff so I could relax and not stress about parking!..I enjoyed my one night stay my room was very clean and comfortable..especially my huge bed..Nice restaurant overlooking pool area..lots of places to sit relax and enjoyed my meal.There were also places around to eat..Fabulous choice at breakfast..nice to sit around the pool as it was good weather.I would choose this hotel for its stylish modern decor..helpfull parking valet and nice pool area.easy access to major road from city and close to shops sights etc.nice location quieter as its not right in centre..reccomend you stay very nice!
Spent 5 nights here, lovely hotel friendly staff, exactly what you would expect from a 5 star hotel. Good food, comfortable room would recommend. Located close to the airport and not far from the port. 👍🏼
"Modern Hotel in a Good Location!"
As part of our group tour to Crete, we stayed at the Galaxy Hotel. It was clean, modern and in a good location. The breakfast buffet was outstanding with a good variety of hot and cold dishes. The staff at the front desk was welcoming and attentive. My main complaint was the small size of the room we were given. Maybe it was because we were members of a tour group, but this was the smallest room of any hotel we stayed in during our two week trip to the Greek Islands. The rooms were clean but definitely not roomy; there was no balcony. There were only two of us in the room, and we kept bumping into each other. Perhaps if we had not been on a tour, we would have been given better rooms.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM