Me gusto mucho el trato amable, fue lo principal. Con ello se sumanlos servicios de buena calidadComment of A. Carlos Alfredo , Mexico the 2015-08-07
"WONDERFUL EXCEPT FOR a couple"
We had a wonderful time in your beautiful city. The hotel is beautiful and very well kept. There were just a couple of instances when we felt less than valued and they were once when we lost our room key and the girl we spoke to at the front desk was less than excited to help us. She rolled her eyes at us when she didn't think we were looking and there were a couple of other instances when dealing with others when it felt like we were being bothersome to your employees, another time at the front desk and then one other time in your restaurant. Working in customer service myself I see the importance of the first point of contact with customers. I know that the first encounter says a lot about whether one will return. A lot of times that is when one decides if they will return or not.
"Great value for money"
Great value for money. I reserved a privilege room very big, clean and nice. Very nice hotel, great room, and wonderful location. The rooms are very nice and with a lot of space. The gym in the penthouse floor is quite good and has a great view. The swimming pool looks nice.The service is great, the bar downstairs is very good. The restaurants of Mexican food in the area apre many. It is a walking distance from el Angel de la Independencia, 25 minutes walk through Reforma to Bosque de Chapultepec with its castle and the Museo de Historia de Mexico. Always very courteous and helpful staff
Very good thanks.!! Was everything that was expected. They can just work on having a better breakfast range in the Business lounge, atleast a chef on duty to make omelettes. Other than that my stay was satisfactory. Thank you
"Very comfortable stay"
Hotel is. Rey clean, staff is attentive and professional.Hotel security is excellent, several staff members are positioned st entrance to monitor entrance. The concierge desk is near the elevator las again in my opinion to monitor and assist with luggage if needed. Overall it is a nice hotel excellent value that is one block from Ave Reforma.
Hotel staff was great and extremely friendly. Guadalupe a waitress at the hotel was the sweetest person ever. Food at the hotel restaurant was also very good. They surprised us with an upgrade which was great and unexpected. We really enjoyed our stay.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 1:00 PM