GRAN HOTEL BALNEARIO BLANCAFORT Luxe

A great location in a Beautiful little town. The lobby is big and nicely decorated. The staff were friendly and efficient. I booked a basic single room which was very clean, basic and well appointed. A good selection of amenities including a swimming cap for the thermal pools. The bed was average 5/10 The spa is large and lacking that special touch, although clean and loads of lemon and cucumber water available. The thermal pools are well maintained although the area is noisy and the showers are not very well maintained, the jet pools had a lot of chlorine and again where very noisy. The food from room service was average and expensive. The breakfast was vast and catered for most dietary requirements although it was nothing to write home about. The coffee was average.

A bit disappointed. Through our business we've used the hotel, 2 rooms a week for over a month my wife came to visit for a weekend and we was not able to to upgrade my room from a single to a double for one night. we had to book at £200 for the night a additional room. was not informed that breakfast was included in the room and no coffee and tea available in the room. my lights in my room did not work and getting a drink from the bar some nights was challenging to say the least. I dint like negative reviews but I feel hard done by.

Our friends reserved us a suit to celebrate a special occasion and definitely wasn't up to our expectations. Not that was bad or deficient but not the service expected from a 4 star hotel. As it was an special occasion our friends ask for a compliment at the receiving, like a glass of champaign at the arrival or chocolates at the room (it seems they don't do that). The jacuzzi has a leek and the next morning the room was a mess. And on the other hand no body tell us how it works, nor explain us the hotel and what was included. We miss paid lunch on our way out and nobody tell us it was included (in fact, we are still waiting for them to pay us back this lunch) Place is nice and it could had been wonderful, a great service is what we missed.

We stayed here for 2 nights and found the hotel to be very comfortable and clean and the staff were very helpful. The spa facilities offered including the outdoor hot pool we enjoyed very much and were very impressive. We found the breakfast at the hotel to be very good. If we were in the area again we would definitely return.

Positives :- Room excellent although in need of a lick of paint Food exceptionally good Staff very friendly Good value Outside thermal facilities very good Negatives :- Outside paving would be a Health and Safety hazard if in UK Hotel full - apart from weekends restaurant empty - lacks atmosphere