GRAN MELIA COLON

We stayed at the Club Melia section of the Gran Melia Golf resort. First the positives; picture perfect resort with beautiful manicured grounds, large sparklingly blue pools, fountains and open air lounges in each building. You feel as though you are in the lap of luxury, similar to staying at the Ritz. I was in the timeshare "Club Melia" and the 1 bedroom condo could not have been nicer. The staff could not have been nicer either. Now the downside. Information, starting at check in and continuing throughout your stay, is sketchy at best and confusing as well. We took the all inclusive meal plan which ended up being woefully over priced. Do not take that option! We were there off season and we had very limited restaurants to choose from. We were told we had to make reservations, only to find two or three couples in the huge restaurant. We could never get a straight answer on dining options, and the water in the shower was always Luke warm. That being said, the location and facilities can't be beat. Renting a car is safe and fun, and the people of San Juan were all friendly and welcoming.

We had a wonderful stay at the Gran Melia Colon. The staff and service were truly top notch. We would however advise to be sure to know that there are 3 Melia hotels (the Gran Melia Colon is the only one that is 5 star), so keep this in mind when booking. However we would certainly return as everything was perfectly to our liking.

Stayed in Premium Rm 142. The hotel is old but is completely renovated and has none of the unpleasantries that often accompany "old" hotels. The bed was the only comfortable bed we slept on in Europe (major kudos for that .... my back thanks you!) and the size & amenities in the room were perfect for our needs. This hotel is perfectly situated for walking anywhere in Madrid, which we did. The service was absolutely impeccable, from the check in at the front desk (thank you America!), the bell people who helped with taxis and luggage and the concierge who helped make dinner reservations. Our only minor complaint was about the quality of the food ordered from room service (after logging 10 walking miles and a 3 hours bight bike tour, both of us were like the walking dead -- hungry but not an ounce of energy left to go find food, so we agreed on room service). The food was absolutely horrible in quality and didn't even match the description on the menu. we called the kitchen and they immediately corrected the situation with numerous apologies and took the charge off our bill (and ultimately provided a delicious meal). I say this not to complain about the hotel, because I think mistakes happen and I do appreciate how they handled the situation but the lesson learned here -- drag yourself out of the room and grab a bite somewhere outside of the hotel. Our stay at the Gran Melia was absolutely wonderful and I'd stay here again and recommend to others. Muchas gracias!

This hotel is well situated. We were able to walk to most places of interest. Staff superb. Great restaurant and breakfast. Rooms are nice but on the small side. Rooms all have a very nice portrait on the door that I have never seen before

This hotel is beyond expectations, from entering the hotel to its lovely smell. To the hotels rooms to everything else in between. Only downside wifi in rooms is not very good. If you are missing something in your room they will bring it to you! So don't hesitate in asking. The sun terrace is perfect place to unwind too with the jacuzzi