"Had an unpleasant stay, would not come again"
I am still staying in this hotel as I write this review . I am having an unpleasant stay. There are a lot of cons. First of all it is a very mediocre hotel and not a "RESORT". Our room wasn't made even after the make my room sign for 5 hours. Their Wifi is too slow. The food choices are very limited . If you are a vegetarian then you have no option but to go out to the city and eat. Thankfully I rented a car otherwise I would certainly go hungry if I was stuck here. The BONGO kids club is a joke. They boast on their website that the kids club has a lot of activities and entertainment planned for kids. They just supervise your kids for max 3 hours in their playhouse with no entertainment or activities. IT was a very misleading information on their website and our daughter is highly disappointed. The spa was also very average and I had an unpleasant experience there too.They usually ask you to sign the bill after the treatment but I was asked to pay for the facial treatment even before my treatment was done and before I had decided which facial I was going to choose. Their beauty therapist was supposed to guide me seeing my skin what would be ideal for me. The therapist didn't seem interested and only suggested the basic hydrating facial (which is for Men actually) eventhough they have a lot of superior and deluxe facials. When I questioned her about other facials then she finally told me . Maybe she herself deiced that I wont be able to afford anything other than the basic facial. The management needs to check them . It is their duty to talk about the treatments . The staff at the reception also made faces when they gave me a new bill because of the facial I chose. We could see other people taking breakfast in their room but when I wanted to take the breakfast to the room for my daughter as she was still sleeping, we were not allowed and asked to fill in the breakfast form and pay for the room service. IT was very unfair we felt there was a discrimination . I would not recommend this hotel to anyone. Only good thing here is aquaworld. Better stay in the city centre and visit aquaworld one day.
For a four star hotel there were too many disappointments. The room (suite) was generally nice and clean. However, the hotel should definitely change some furniture. I attach photos of the sofa which was simply dirty. Temperature in the room was quite low. I accept that some people prefer lower temperatures and it is probably better for the environment and better for me. However, I have never before had problem in the hotel room to adjust the temperature and put it up a little. In this hotel the air conditioning was just making noise and no difference to the temperature in the room. Food - edible just about describes it. Choice was quite limited and food was at the utmost warm, never hot especially soups. Service - we met one nice waiter and the rest of waiters and waitresses was jus doing their jobs. Some of them even quite rude. When we asked for a wine card the waiter rolled his eyes and ask what wine we want - red or white. He probably did not count on the possibility of someone ordering a bottle of wine and even knowing about it more than whether it is red or white. On Saturday morning (probably the busiest day') the situation at breakfast was something of a disaster. People had nowhere to sit. Yet, there were empty tables with nobody to clean them. After some time people just cleaned themselves and those who wanted to sit at bigger table had to move tables and chairs together. Normally, there were six or seven waiters present. On the busiest morning we have seen two. Massage - we had thai massage which was very nice and professional. However, it took place in a room where the temperature was quite low. It would be OK to sit in but after I spent 60 minutes on the floor (on massage mattress) half naked I was simply freezing and my feet were cold even after 10 minutes in sauna. Spa reception - refused to give us towels since we were staying in the hotel and should have brought towels from the room. We had no idea... Well, the next day we knew so we brought those from the room and also took them back afterwards. Spa itself was nice and saunas were clean and not too crowded. Too many little negative things put together for a four star (not cheap) hotel.
"SUPERIOR DAYS :)"
It's a very good program for all seasons ! I have spend every year nice 3-4 days vacation there with my family. The Hotel has a nice big park and the big Waterparadise beside it ! Excellent :) The rooms are big and very comfortable.
"Aquaworld water park was great"
Visiting Budapest and took public transport- 1hour - to visit the water park yet we were delighted because it did not disappoint. The slides were fun from easy to difficult. The pools were spacious and the sauna was very nice. Pools were heated, the wave pool was fun. The restaurant was nice and food was good. Had a fantastic time and it was great to chill for one day. Perfect getaway for family or couples :) The electronic system for purchases was great and meant no cash was needed until departure. Will come again if ever in Budapest.
"Great comfortable adventure"
The hotel is quite comfortable with all amenities for the spa, swiming pools, and waterslides, including your robe that you can take everywhere. Excellent for families for all ages as there are places for every size. Good rate of slides and friendly staff, english speaking, that can guide you where to go next. Excellent for winter as most of them are under roof. Even the hotel is far from the center they have a bus that take you for free to a plaza where you can take the big bus tour or any other tour. Restaurant is good, depending on your style the bufft can be monotonous but they have an option with menu for dinner, which can give you A break.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM