of TripAdvisor Travelers recommend this hotel
"Very deceptive. "
Any frequent traveller will attest that hotel taken photos and reality are often two different things. Being that my in-laws have just moved to Toulouse my husband and I have taken the time to find a nice hotel that we can comfortably stay in for long weekends. Hence on our last visit to the city we came to see the Grand Hotel de L'Opera. We asked to see a suite suitable for us and our two young children. Gladly the staff took us up the beautiful sweeping staircase, through the glamorous dining rooms and into the plush and classically elegant bedrooms. They informed us that there were only 3 or so rooms that could accommodate 4 people. They are obviously the biggest and most expensive rooms. So, it's half term and we're due a visit to granny. I dutifully booked a suite that sleeps four and we turned up late last night to what I can only describe as ' The Great Toulouse bait and switch'. We were walked out the front door of the hotel and up a flight of carpeted nylon brown stairs worthy of any 1970's motel. Gone the opulence exuding from the previous visit. I promptly returned to reception and told the young woman that this was not what we had been shown a few weeks earlier. She told me that unfortunately the hotel was full last night but I could speak to the manager in the morning. However, she didn't think she'd be able to do anything either because a "lot of important people" would be arriving in the morning, i.e. a bunch of French actors. My family is not famous or important enough for the hotel to have cared about the room they have given us. We are wealthy enough to pay for the suites just not important enough to be given the one they showed us to reel us in. This was made clear again this morning as I spoke to the manager. As normal, hotels try to blame these things on Expedia photographs, but being as there are only 3 or 4 suites capable of taking a family of four and that's what it says in my booking, they had simply allocated me the worst suite in it's category. The manager tried to tell me that there are pictures of my room on the Internet and she's right. Amongst the many pictures of classical design and chandeliers there is a random picture of my room as I have now discovered; it is just a lot more run down now. I did point out again that in order to avoid ambiguity I visited the hotel and asked to see the rooms but at no point was I warned I could be given a motel grade 'suite'. I'm attaching pictures for you to see. The main body of this hotel is beautiful (and I've attached those pics too. Mainly plush blue velvet) but if you are going to book make sure you are not allocated Puccini, Lulli or Verdi rooms. Verdi smells of stale cigarette smoke, the carpet is dirty, the air-conditioning unit is held together with duct tape, there are watermarks from a roof leak coming through the ceiling onto the curtain canapé the sofa bed for the children has springs coming through the mattress but they have no mattress toppers. The furnishings are very worn and the handheld shower is corroded. To top it all off, we arrived at breakfast at 10.03am after I'd spent time talking with the manager to be told breakfast ended at 10am. I had to ask twice for our room to be made up and evidently this area of the hotel is the laundry dumping ground as I needed to ask for the hotel laundry bags to be removed from outside my door. I'm not a happy customer and they really don't care. But the hotel tells me they'll give me a discount next time I come back. Sent from my BlackBerry — the most secure mobile device
"As the Name Says, This Is a Grand Hotel"
This hotel has an ideal location in the heart of Toulouse. Although it's an old hotel, it's quite nice. We found lots of toiletries, robes and slippers (which we didn't use), a tub with a shower, and interesting furniture in the room and in the hotel. Our room had a dark red wall covering and a balcony with table and chairs. There was also a huge Toulouse Latrec-style painting in lieu of a headboard for the bed. The bottom of the tub was slippery (we put down a towel, which helped), and there was no exhaust fan. The toilet was in a tiny room separate from the rest of the bathroom. The people at the front desk spoke English and were helpful and friendly. The buffet breakfast was excellent.
"Perfect hotel delivered on everything!"
Location: The hotel is located right in the centre of Toulouse right off the main square. It was easy to find with GPS but we weren't sure where to park. We pulled up on the road went to reception and the concierge handled everything. Unloading the luggage and parking the car for us in an undergrund car park. Great service. Hotel: We booked a deluxe privilege room. After Bordeaux we were expecting another small room but were totally wrong. We were shown to the room on the corner of the hotel. The room iteself has a hallway, which led to the bathroom and then on to the bedroom which was huge. Totally suprised by the size of the room in the heart of a french city. The decor was old world, lots of dark wood and red velvet, quilted chairs. Just the ideal room for a night in Toulouse. The rooms are kept very clean and in excellent condition. The bed is a King and very comfortable and nice and quiet. Bars and Restaurants: There is a bar on the reception level. It was empty when we were there so we didnt drink there. There is a restaurant in the courtyard which looked nice and busy. We were only here for 1 night so we decided to eat out. Facilities: The hotel has no other facilities. As its a city hotel there is no room for a pool or a gym. For places like this it would be good if they gave you a guest pass to a local gym to use during your stay. Verdict: Perfect! We couldnt have asked for anything better than hat this hotel delivered. Service was outstanding, room was excellent, location was excellent. I would 100% stay here again.
"Beautiful hotel in courtyard across from main square "
A former convent and then a place for ballet and opera students, it is now a lovely hotel set in a quiet courtyard across from Place Capitole, the main square. Very nice buffet breakfast, sometimes included in room rate. Free wifi throughout the hotel. Computer and printer available for guest use. There are small elevators but we still had to walk up or down steps to get to or from our room. Staff very nice and helpful.
"Just a delight!!"
The best hotel stays should be comfortable, easy and atmospheric, and this charming hotel delivers on all counts. Staff and service are quite impeccable and rooms are elegant and well appointed. No request was too much trouble, from late night drinks to appropriate and sturdy umbrellas for the very wet weather. The Décor is opulent and dramatic, the location could not be more central, and yet this hotel exudes a calm restful ambience that is very winning. Don't forget to try the Brasserie of the Hotel which serves the very best of local and regional food, and breakfast is also of very good quality. Bravo. This was memorable on so many counts. We will certainly be returning.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:30 PM , Check-out: 12:00 PM