of TripAdvisor Travelers recommend this hotel
A uniquely situated hotel overlooking Lake Lugano. The city is the heart of this part of the lake. Lots of activity and a SUPERB hotel with great restaurant and waterfront vistas. We'll be back to this fabulous location and hotel.
"Holidays in Lugano Switzerland"
Top location by the lake, and the fantastic view over the lake, mountain and the city. We like to stay in Eden when we visit Lugano. Thank`s to a very professional, service minded and helpful staff. Very good breakfast with lake view.
"Great location directly on the lake with a beautiful view on the lake"
We spent one night on Easter in the hotel. The staff is friendly and helpful. The room was well equipped and quite. The hotel is not new but still in very good shape. As the hotel was full the breakfast was quite crowed and it was obvious that they are not used to so many people. Still they made a good job on keeping always enough food on the buffet. Nevertheless as this claims to be a five star hotel the quality could have been better. Overall it was a very nice experience even if it was overpriced and the hotel is rather a four then a five star.
The hotel offers a nice view on the lake but is not 5 star worth. A 5 star hotel becomes not by default 5 stars with a beautiful view and a water fountain. 5 star is first class in every aspect without maybes. If a 5 star hotel offers a breakfast with fruit juices from the Tetra Pak, Joghurt from Migros (nothing against Migros), no berries, no bananas, no nuts, no small healthy whole grain breads and egg plants on a toast which need to be paid separately at unbelievable CHF 10.-- (never seen this before) then something is going or went wrong. This is saving money in the wrong place. When someone is doing a journey in a 5 star hotel he expects an excellent breakfast by default otherwise why paying CHF 660.-- per night for two persons' Grand Resort Bad Ragaz is cheaper than this hotel and offers a breakfast which is excellent at 100%. Also the so called wellness area of Grand Hotel Eden is not worth to use this word. An out-of-order whirlpool and the use of the word "Hamam" for a steam tube is ridiculous. Wellness is what Grand Resort Bad Ragaz offers, Victoria Jungfrau Interlaken, Hotel Pirmin Zurbriggen in Saas Almagell or many other wellness hotel in Switzerland. In summa summarum: it is time the hotel director visits some 5 star quality hotels in Switzerland, implement the changes or otherwise amend 5 stars into 4 stars which is rather fair play to all the guests staying at this hotel.
I adored this hotel, location and service. Let's start with the hotel, yes it is a bit dated, but that adds too the charm, lots of mirrors, the gym is small but functional. Location, stunning, waking up every morning to the views of the lake and mountains, amazing. Service, top class, nothing was too much for this staff.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM