"Lovely hotel, great location and excellent staff."
Spent four nights here with my wife and thoroughly enjoyed our stay. The hotel is ideally situated in the Old Town - probably one of the best located hotels in Krakow. The staff are a pleasure with nothing too much trouble for them. It may well have seen better days in the past, Margaret Thatcher and Prince Philip stayed here, but it still had all the amenities you could want. We loved it and would certainly stay here again when we come back to Krakow.
"Excellent hotel in a great location"
We stayed for 3 nights. All staff were pleasant and helpful when we asked anything. We were out most of the time and had asked for a quiet room. No view but it was so quiet and we slept soundly. Very clean. Good shower/ bath plenty of hot water and toiletries. Bed linen and towels change how often you tick on the form which is a great idea now and hopefully reduces unnecessary washing! Overall hotel had an "Old World" feeling to it with lovely features and was spotless. We had no Zloty left to tip the lovely doorman who came for our cases when we departed at 5.30am! Please apologise to him. Breakfast had a good continental choice and some hot selections. Food was fresh and lots of variety. Tea and coffe served but no toast. Overall a good start to the day and was on from 7-10. So we didn't get it busy any of the 2 mornings we ate. Didn't use the restaurant but had a few drinks in the bar. Wine was fine and reasonable for hotel price. We got a good price on Booking .cim as we don't normally book 5 star for a city break but this was worth it. Nothing to complain about and would recommend. Also in a great location for restaurant,bars and sight seeing
"Elegant and old world"
First the bad news. If you drive you can’t get there from anywhere ! That’s not the hotels fault just the seemingly endless construction in Poland. Hotel parking was easily a quarter mile away. This is a magnificent property. Old world elegance and less than a block off the great square. Entire staff gets 5 stars, from the doorman who will beat you to the door every time, to the front desk, bartenders and waiters. Breakfast was over the top. If you value being close to everything in the square this is definitely the place.
Had room 54 on second floor, very small and smelly !!! Corridors are nice and architecture but would say definitely too old. Good thing is that it is in a very nice place close to everything - shops, restaurants, monuments
"Wedding anniversary "
Spent 4 nights here recently..picked this hotel because of its location and reviews.. our room was very large with big tall windows letting in plenty of light and had the feeling of grandure..The bathroom was tiny but well formed.although the hairdryer has seen betterdays. Staff were very good and helpfull as was Joseph the porter...only glitch for us was as our flight was at 9pm we asked to keep the room until 5/6pm..they charged us €70 which we thought was a bit steep as they were not busy and it was half the fee for a room fir ine night..because of this only!!I would not stay here again..
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 4:00 PM , Check-out: 12:00 PM