of TripAdvisor Travelers recommend this hotel
Convenient location to places of interest and shopping centres. Service is fantastic. Traffic jams can be very frustrating. City is safe and presence of security around the city is very assuring. People are very friendly and helpful.
The team very professional in their interactions with warmth and friendly. Great food and exemplary service in C's Restaurant. The staff very knowledgeable and assist in a very possible. Had the best ever message..... Truly recommend it. Excellent location with a direct access to a great Mall.
Came for a business trip in November. Being a Grand Hyatt chain, there's a standard that they had to uphold and they did it well. Service crew was courteous from the doorman to the receptionist. Rooms are large and spacious. I like bathrooms where they compartmentalise the toilet and the shower rooms. There's also a separate area for clothing. Opt to stay in the north east wing, where the window faces south. Morning sun is a killer. We were awe by the beauty of their pool area. So serene and peaceful, maybe cos we wee there on a weekday. The pool was huge with a segment with a 50m full lap. Lots of cosy beach deck chairs littering the area. Its a pity that we were not here for leisure and did not have the opportunity to enjoy this beautiful area. Our breakfast was at 20th floor. Figured its for business crowd, as the space was smaller than that at the reception level. Location is very convenient as its near some major shopping centre. We travel mostly by car but was stuck in the Jakarta traffic most of the time. It's a good place for business travellers. Will return knowing that I could get good service with good rooms.
"LEVEL OF SERVICE VERY LOW"
We were stayed there as part of wedding venue checks for our special day next year, however since the checked in process we faced so many issues. First, the lady who assisted us not even recognized us as couple. We are mixed couple and I do understand that people stigma about these in asia, but consider hyatt as american brand, the experience that I had shouldnt even be allow. Then the room key was not working, when I asked for duplicate key, then again, same treatment. Very pity attitude point of you fron your staff. I gave 3 stars rate becauss i do like the swimming pool and location wise. Other than that- I will prefer anothwr hotel.
We were stay in room 2218 with Bundaran HI view. Putri from Reception next to Grand Club assist us very well. Clea nliness, great! We love the spacious room, bathroom with full mirror on the wall, and I like the wakling closet because they have electric plug near the mirror so it's easy for me to have a hair-do thingy. Some hotel doesn't have that. We enjoy the tropical pool and jogging track. We also pemper ourself in The jacuzzi and sauna. We have a relaxing time at Grand Club and breakfast at Grand Cafe. An item we used to found during breakfast is beef bacon, but unfortunately we can't find here. But it's ok. Overall, was an outstanding stay experience.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM