There cannot be a better hotel in Kuala Lumpur! Our room was so well equipped, comfortable and had a magnificent view of the city. The bar on 38th floor was very nice with stunning views of KL and the twin towers. Lovely city centre swimming pool with helpful staff. Only one minor point is the shortage of sun beds at the pool. The staff were very good at finding a bed as soon as possible. We dined in J P Teres which was a lovely restaurant with an excellent choice on the menu. Buffet breakfast hit the spot every morning. Finally without doubt the very best thing about this hotel was the staff, all of them. They are so attentive, so eager to help. They make this hotel 5 star all the way.
"Can't beat the views"
Really nice hotel with one of the most amazing lobby’s (38th floor) that I have seen in a while. The views are great, with the Petrona Tower’s right across the restaurant and a very attentive and nice staff. I was there for a work sales meeting and the food was delicious. I couldn’t figure out what to eat for the different meals. The breakfast is spectacular with foods from different Asian cuisines as well as continental food; and anything I had at the hotel was superb. The room was really nice, with floor to ceiling windows and a glass rain shower in the middle of the room that you can make private by frosting the glass clicking a button. Overall, one of the nicest hotels I have ever been. The only quirk they have is the need to go to the 38th floor to the lobby in a set of elevators to go to all rooms in another one, even if you go down to floor 20th. It can be a bit annoying if you simply want to go from your room straight to the meeting rooms in the lower floor or to go out but the place is so cool that this ends up being a minor inconvenience.
"Beyond excellent "
We did an ad hoc visit to Kl and decided to stay at Grand Hyatt. From the time we park our car to the time we enter our room, we observed that all the staffs are friendly, welcoming and simply attentive and yet not imposing. A very rare sight this days in Malaysian hotels. Even the security and concierge guys would greet and hold the lifts and offer to carry our bags. We checked in about 9pm for a club room. No king bedded room available but the front desk executive was quick to offer an extra bed in the twin room. Room was nice, clean and had a spectacular view of twin towers and klcc park. Morning breakfast at the 38th floor was sumptuous with a wide spread of food and drinks. We went to the club lounge for coffee next day before checking out. Stay was too rushed. So we decided to do another visit the following week over Chinese New Year holidays. Check in was at the club lounge. Got an upgraded room. Had 2 days of nice buffet breakfast and usage of the club lounge. Good wines and alcohol selection and nice spread of food and drinks. Little corner for kids were well thought and organised. Club lounge staffs are excellent and continuously trying to please all the guests and going beyond their call of duty. Particularly was a Chinese lady there who worked continuously hard to secure us a 2nd night booking as the hotel was full. Hotel runs full most times so seems crowded most times around the property, fr lobby, pool to breakfast restaurant. Even the staffs around the pool areas are good and attentive. My last stays few years back in grand hyatt was in Bangkok Melbourne and Singapore. Service was simply excellent of grand Hyatt and grand Hyatt Kl certainly matched up to its name for excellence service and customer care.
"Great location and hotel"
We thoroughly enjoyed our stay at The Grand Hyatt. The room was beautiful, spacious and comfy. The location was central as you get a great view of the Petronas Towers and shopping centre. Breakfast was great- there was a range of food available. The staff were extremely helpful and the pool was relaxing.
"Excellent view and professional service"
We chose the hotel because it was the top ranked hotel. It certainly didn't disappoint. Our room faced the twin tower and the view was magnificent. The breakfast buffet had a huge spread. The staff were friendly and helpful. There was really nothing negative that came to my mind. Highly recommend it.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM