"High Quality - Delivering Experience Exceeding Expectation"
My experience in Grand Hyatt KL exceeded my expectation. The staffs are friendly and always smiling towards all the guests. Rooms are clean and in good conditions. What need to change is replacing the napkins with hole in 38 with new ones. From the 3 days stay, I notice there is hole on some of the napkins during the morning breakfast. KR Lawrence
"Stunning Hotel "
We stopped here in our way to a yacht regatta so we could experience KL. This hotel must be among the best city hotels in the world. We think the top floor lobby and having bars and restaurants at the top is great. Much better than the traditional layout as the view is stunning. The Club option is a no brainier. All the staff have been perfectly helpful and friendly. I'll never stay anywhere else in KL (but the Four Seasons they are building across the park will be taller!). I noticed a few reviews whinging about the lift system. They are being very picky, it is fine. It takes only seconds to change lifts.
"Great service by staff named Fang and Gobi "
Would like to say a special thanks to Fang and Gobi , the staff at thirty-eight lounge.. I walked in to the lounge on a rainy day and I am really craving for English scones with whipped cream and jam however there is no such dessert on the menu as I don't plan to order the 3 tier afternoon tea to have it by myself alone.. then the mentioned staff offered me if she can special request to the chef and just to make the scones for me.. I felt really sincere and warm service from her when I first bite the scones.. the feeling is so good.. she just made my day on a cloudy and moody weather.. once again thank you so much for the excellent service by going beyond to make your customer satisfied 👍🏻👍🏻👍🏻
"Grand Location Facing PetronasTwin Towers"
The hotel is centrally located with a magnificent view next to Petronas Twin Towers. It is 10 minutes walking distance from premium malls like Pavilion Kuala Lumpur which is one of the best shopping malls.
"I will never stay anywhere else but my At My HYATT!!!!!!"
Superior service and comfort and convenience u guys know how to do it!!!!!! Keepin it simple Kuala Lumpur is my favorite place, I've checked all the other five star props and they don't even come close, King of Brunei must be a happy owner
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM