of TripAdvisor Travelers recommend this hotel
One of the most pleasant stays I have experienced at a Grand Hyatt international location. Wonderful rooms and wonderful staff, service was amazing would love to stay here again. The area is a bit inconvenient as it is away from a lot of things but with a short rickshaw/taxi ride one can arrive at a shopping center nearby. Upon leaving the staff went out of their way to bring gifts to our room along with a cake which made my family very happy. Also amazing food options and coffee all day long.
"Grand Hyatt Mumbai- the choice for a business traveler"
My Japanese business associates and I enjoyed our stay at Hyatt. We visited Soma Indian restaurant twice - the food was so good! Located at Santacruz East the hotel is 30 minutes from airport and from Bandra, the elite shopping and dining location. Of course Hyatt gives you Italian and Chinese options to choose too, at very popular in house outlets. If you are in Mumbai choose to stay at grand Hyatt for business and leisure.
"Worst customer service"
Front desk people just didn't respond to any of my requests. They always say they call back and never do. Staff in the restaurant is even worse. They don't get you water or cutlery until asked for. You have to shout at the pitch of your voice to get any attention at all.
"The hotel is good , But ......."
Grand hyatt Mumbai is a rather good hotel , it is very near to both domestic as well as international airport , which is very convenient for the people who are bound to traveling , the hotel has good set of rooms , the restaurants are also good .. But the room service is not good at all , I really had my difficulties bearing various short falls from the room service , I think the Managment of the hotel has to seriously look at it and correct it otherwise there will be more un happy customers like me ...
"Good hotel for business travel"
Stayed at the hotel on business trip, It is about 10-15 mins drive from the international terminal. Checkin was smooth. The breakfast buffet was good but was busy at peak times in the morning. asked for a takeaway but it took long to get something. Room was clean and comfortable including the bathroom. The Grand Hyatt is a good choice if you need a Mumbai airport hotel.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 12:00 PM , Check-out: 2:00 PM