of TripAdvisor Travelers recommend this hotel
I unfortunately did not stay as a guest merely used the hotels facilities. However I can confirm it lives up to the grand in its name. Every inch of the hotel is not lacking in expense. The pool and pool bar facilities I use I could not falter one bit. Naturally being the Middle East alcoholic drinks are that bit pricey but when the view you are presented with in the Gran Hyatt it arguably takes the sting out of it.
The Grand Hyatt in Muscat was a very elegant hotel. I did not get to stay here but went there for a business meeting for my work. It was very nice to go to a hotel in the Middle East that had so much luxury and presence.
"Mostly very good but some issues not expected of a 5 star hotel."
A recent business stay in this hotel prompts this mixed review (new profile as I forgot the details to my original Tripadvisor account!). A beautiful hotel well located by the beach with fantastic friendly staff. As I was here for two weeks I ate at all the restaurants and found the food to be excellent. The rooms are serviced twice a day and I found the housekeeping staff to be very thorough, leaving the room like new every day. The rooms themselves are well presented and spacious with a coffee machine provided (very welcome addition) and the bathroom fitted with both a bath and large shower. My room came with a large desk and comfortable chair which I utilised a lot whilst I was here. There was a problem with the satellite tv decoder during my stay so there was only one English film channel and the BBC news channel available but that was fine for my needs. As a business traveller there were issues which may seem trivial but if you were in the same position it would maybe make you think twice about using Hyatt as a base. The first is the Wi-Fi. I needed to stay connected 24/7 to ensure I didn't miss any emails but I found that although my phone and laptop showed I was connected, when I tried to access the internet I'd been logged off. Sometimes it would just be a case of selecting Wi-Fi again and it would log you back in but every day, sometimes twice a day, I had to log in as a new guest! I brought this matter up and was told that after a certain number of devices had been connected the system would start to log off the first ones. I can understand if they are inactive but I was once logged off in the middle of a Skype call. Luckily not to a client! There is a business lounge which is well appointed and has great staff. I was surprised to see people in shorts and flip flops in the evening though, especially as there is a large sign on the door stating that smart casual wear is expected with no shorts after 6pm. The guest services book in the room also states that under 12s are not allowed, however when I stayed it was like a creche! On one occasion the noise was so bad my colleague and myself had to leave and find sanctuary in the lobby to carry on our discussion. Overall the Hyatt is a lovely hotel and if it were not 5 star the above issues would be less impacting on my rating but these are items expected, not hoped for.
What a wonderful experience it was to go to Muscat Oman. The Grand Hyatt was unbelievable. The hotel itself was amazing, the staff exceptional and could not do enough for you always pleasant. Food was delicious and the variety excellent. We were on the 4th floor and had a view of the sea. Rooms were kept clean. To my surprise flowers and fruit were delivered to my room. I look for to going back but in the winter months when it is a bit cooler.
"Beautiful location - below average food!"
The hotel is beautiful. The service staff were very friendly and helpful. Rooms were spacious and well maintained. The quality of the food at the restaurants is only average at best. We dined at a few different restaurants and found the food from below average at the sports bar to just average at the main restaurant. The prices are very high and one should expect much higher quality. I would stay here again but dine elsewhere.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM