Location
Grand Hyatt Playa del Carmen Resort is conveniently located on a 460-feet (150-meter) stretch of ocean front. The hotel is in the heart of Playa del Carmen, within walking distance of the famous La Quinta Avenida (Fifth Avenue), the scene for shopping, nightlife, gastronomic venues, and many other Playa del Carmen activities.
Located on Mamita Beach, Playa del Carmen's major beach, Grand Hyatt Playa del Carmen Resort is 3 blocks from the Quinta Alegría shopping centre, and 45 minutes from Cancun International Airport (CUN).
Amenities
General amenities
- Gift Shop
- Air conditioning
- Disabled access
- Elevator
- Safety deposit box
Room services & amenities
- Room adapted to disabled people
Transport Services
- Car hire
Wellness facilities
- Beauty salon
- Fitness centre
- Massage
- Non-smoking rooms
- Spa
- Sauna
- Wellness facilities
Sports & activities
- Bike rental
- Yoga
Reception services
- Currency exchange
- Concierge
- Luggage storage
- Reception
- 24-hour front desk
- Tourist information
- ATM/cash machine on site
General services
- Honeymoon
- Multilingual staff
- Wedding
- Babysitting
- Doctor on call
- VIP Facilities
- Wi-Fi
Cleaning Services
- Ironing service
- Laundry facilities
Entertainment & Leisure
- Lifeguard
- Beach
- Outdoor swimming pool
- Beach beds
- Beachfront
- Kid's club
- Games Room
- In-house entertainment
Parking Facilities
- Valet parking
Dining
- Buffet breakfast
- Breakfast
- Bar
- Pool bar
- Gourmet restaurant
- Restaurant
- Snack Bar
- Room service
- Beach restaurant
Business facilities
- Conference facilities
- Meeting/Banquet Facilities
House Rules
- 100% non-smoking hotel
- Option to book entire hotel
Sanitary Measures
- Sanitized rooms
- Contactless check-in
- Contactless check-out
- Enhanced cleaning
- Food served in the rooms
- Regular health check-ups for staff
- Room rested post check-in
- Room rested post check-out
- Sanitizer provided for clients
- Social distancing measures
Conditions
About this property
Reviews
- Tripadvisor Reviews (5523)
Grand Hyatt second was great
We decided to revisit Playa and the Grand Hyatt we were here 9 yrs ago and they had just open. Our experience was great a fresh and new hotel all nice and shiny. I must that hotel is still nice and re...
show more
The worst hotel experience possible
The hotel was filthy..I paid for an upgrade and the room was so dirty.I made them change the curtains as they had huge stains on them.No apology.When I checked out I was handed a bill for £3000.00 eve...
show more
Grand Hyatt, Great Family fun
Grand Hyatt Playa Del Carmen - Arrival and Check-in - Right from the very start, our transportation from the airport was flawless. The concierge had set that up months in advanced. Upon arrival ou...
show more
Extremely Disappointing Experience – Poor Service & Rude Management. I rarely write negative reviews, but my experience
The biggest issue was with the manager, Alam, who was shockingly rude and dismissive. Instead of addressing my concerns with care or professionalism, he doubled down on an unnecessary and unjustified ...
show more
Unfortunate
The resort was okay. I gave it two stars because the massage I had was amazing. Unfortunately, I was tricked by Marisol to attend a sales presentation at another resort, Dreams Jade, after she assured...
show more