of TripAdvisor Travelers recommend this hotel
The hotel location is perfect. On the Union square, next to Apple store. Walking distance to most restaurants, shopping areas and sight seeing. The room was comfortable though it wasn’t as big as I used to have in USA. The problem was with the noise coming from outside early in the morning or in the middle of the night. It is a side effect of being in the middle of the city. Also the elevators were always full.
"Great hotel and convenient location"
Staff at hotel is very courteous and professional. Check in and out were very quick. We encountered the doormen the most since we were in and out a lot and they were very nice. The bed and pillows were very comfortable, the room and bathroom were a good size, and there was a handy table and mirror outside of the bathroom to get ready at in case the bathroom was occupied. The a/c worked well - didn't have any problems adjusting it. There are mechanical shades that did a great job of keeping out the light (and you can adjust them from bed). Plenty of electrical outlets to charge the gadgets. This is the first time staying in a hotel in the city where I was not awakened by street noise. It could have been the location of the room (we didn't have much of a view) or the quality of their windows... not sure, but I've stayed in several other hotels in SF, and this is the very time I did not hear car noise, street sweepers, or people yelling. Location of hotel is walking distance to many things and it's easy to catch a Lyft or Uber out front since the hotel is right on the corner. They also seemed to have security out front at night.
"Too many misses"
On paper a 5 star hotel but travelling with a group of 7 almost everyone had experienced issues with the hotel over a two night stay Noise transfer between rooms , rattling windows , room lights not working and losing s booking for s guest for 1 night. Lots of positives, but at this price point should be better
"Location great for bringing family on business"
Great location for bringing family on your business trip. They will find plenty of sites, shopping, China town and tours within a block. Union square is right outside with many activities including an ice rink during winter. The location is what makes it. The hotel lobby is bustling with people and the rooms what you would expect. The dining is ok but with all the great restaurants so close, no need to eat here unless you just don't want to go out.
"Great location and bay views"
We stayed in a great room with a view of the bay.The hotel was within walking distance of Chinatown, big bus tours and shopping! The hotel's bar had decent drinks, however the restaurant offered a great breakfast. Two small problems, no towel racks in the bathroom and only a pocket door closure in the bathroom that didn't always fully close.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM