of TripAdvisor Travelers recommend this hotel
"Loved the stay"
I stayed there with my family for 2 nights. First night I asked for upgrade to the club room and was told that it is sold out. Second night I asked first thing in the morning to upgrade and they offered to upgrade. I really enjoyed all of my stay. I enjoyed the club access as well. I wish that they would serve the desert with the appetizers so that we wouldn't have to wait or come back for it. Also, first night I went on the very top floor (floor 35) because it was labeled as a spot where you could check out the sunset/nice view in the elevator. When I got there, the door guy told me that it was a private event and I could not enter. He told me I could come back tomorrow to check it out. Next day, the 35 floor button wouldn't work. I found out from the front desk that the top floor is only reserved for private events. I think it should be open to at least your guests who are staying at the hotel.
"very nice staffs"
Hotel staffs (concierge, reception, housekeeper) were very nice and helpful. They all have great service minded. The hotel location is very convenient. Close to shopping malls and union square but still quiet and peaceful.
Stayed her for 3 nights post Christmas I am a World if Hyatt Globalist (highest member level) and spend many night per year in hotels. To be frank this Hyatt is pretty average. The location is great, the one up bar / restaurant is nice (but it’s the only food option). On the down side the hotel is very tired and needs renovation and the gym is terrible. Overall - it’s average. By no means the worst hotel around, but as a grand hyatt it’s down the list
I had a terrible allergic reaction from their toiletries. My face was literarily turned beet red from using their soap. I went down to lobby and talked to the manager in charge if they could help me. He just pretty much shrugged his shoulder and said there is nothing he could do. He didn’t even looked concern. All he offered was to give me a different toiletries.
I travelled on business to SFO and stayed here for 2 nights. The hotel are spacious and comfortable. I enjoyed my stay here. The people are very hospitable and the restaurant is nice. Perfectly located if you want to sight see.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM