of TripAdvisor Travelers recommend this hotel
"Excellent Hotel, location, rooms ,pool, food"
I stayed at the Grand Hyatt Shanghai for 3 nights. My room was on the 68th floor with fantastic panoramic views over Shanghai. The room, the hotel was close to perfect. Excellent service, clean, large comfortable rooms, well designed to get some work done. The restaurant and breakfast were good, but not excellent. The hotel is connected to one of the largest shopping malls with all kinds of restaurants, coffee shops- so no worry relying only on the hotel. I understand the Park Hyatt is across the road has guest rooms starting on the 87th floor. I will check this out The swimming pool and gym was fantastic, large, super clean and a treat in one of the largest and busiest cities in China. It's a drive to most of the sightseeing and entertainment areas, but taxis are easily available and inexpensive. The Grand Club on the 84th floor was beautiful and a must visit if you have access. I'll be back!
"Great Room but don't the club room was a let down"
As for my birthday my wife booked a Grand Club Room for a night. Hotel itself is very nice and luxurious and in the beautiful Jin Mao Tower, beautiful architecture. On the ground floor an hotel employee will show you up to the hotel lobby for check in. Personally I am not a fan of the hotel lobby. Its rather small and feels tight and narrow. At check-in, which was fast and professional, we were told to get an upgrade to "Deluxe" Club Room which was very nice. Room: The room was amazing and beautiful. It definitely has the wow-factor. Windows from top to bottom, very good equipment such as TV, Nespresso machine, full automatic remote control panel next to the bed to control light, TV, curtains etc. Several small artifacts in the room which made the room look sophisticated imo. The brownish-orange-red color of the room matches the country I am staying in and gives a warm and welcoming cozy feeling. The bathroom was stunning. Very spacious (almost 40% of the room size) and has a corner bathtub surrounded by windows which should be amazing when the weather would had been sunny and nice. Your name was visible on the welcoming letter and TV menu which made an good impression even only staying for one night. Club Floor: We went to the club floor still totally amazed by our room and were totally disappointed. Nobody at the entrance to great or seat you. A totally too light-up room which looks like a huge company cafeteria with even some coffee tables. As the light was much to bright for us (it was around 9pm) we went to a darker corner on the left side of the "cafeteria" and were approached by a nice hotel employee and were seated at the window. She took away the food which was on the table and offered us the table. A minute later another couple came and complained that this is their table and that somebody took they food away. After explaining what happened the women who gave us the table apologized and offered us a table in an area on the right side of the cafeteria which had several sofas. Finally being seated we checked the snacks which were "ok-acceptable" but nothing special with some, cheese, ham, salads, smoked salmon etc. The drinks were completely self-service and the choice was rather limited. One red- one white-wine, spakling white, and only a few bottles for cocktails. Already 30 - 20 minutes before the club hour times ended the hotel staff already increase the amount of food and bottles and you could see that they were already preparing breakfast (napkins, salt and peper etc) for the next morning. Some might disagree with me but for Grand Hyatt Club Room I expect "Service", staff who offer you wine, say Hello to you and have some small talk, somebody who mixes the cocktails for you and at least someone at the entrance to great and seat you. Another huge thing which bothered me was the noise of little children running around and playing with their smartphone with full volume, but I am not blaming the Hotel for it. After we didnt really felt comfortable in the club lounge we went to the piano bar. Very nice! Great singer, awesome piano player and good drinks. Nothing to complain about. To complete our night we went up the the Cloud 88 bar which I will write a separate review but to come to the point: I cannot recommend the bar. Breakfast: The breakfast was in the Club lounge we have been the night before and I was shocked to see exactly the same choices of dishes from the club lounge of last night! The cheese, the ham, the salmon the salad. I agree that these are standard for a western breakfast but this was it, no additional options besides the eggs. Disappointing IMO. The breakfast itself was good but not good enough for Grand Hyatt standard. The fried eggs were already piled up by as hard working local woman. I expect it to be done fresh after ordering and I expect more variety of choices. The checkout was smooth without any problems but we had to stay in line for around 10 minutes which was ok. I cannot blame the hotel for it as it was a very busy Sunday morning and even people had to wait it was well organised and people worked fast. Summery: Pros: At the end of the day it is a Grand Hyatt, 5 deserved stars due to its great hardware, amazing rooms+bathroom and nice details, the hotel has the Wow-factor. Cons: The software cannot keep up with the hardware, Dont take the club floor if you are not a member anyway. Breakfast was average due to lack of choices. The view is nice from the room and overrated from the club lounge, of even bar due to the steel construction of the building. I will come again but no club lounge.
"Best stay in Shanghai"
Grand Hyatt is well positioned in Pudong with a breathtaking view of the bund, hotel staff are very attentive and they always remember patrons needs. I especially appreciate the club lounge service. It's a home away from home.
"Great place to eat."
If you want a restaurant or bar that sums up Shanghai, then this is the place to visit. Go to the 54 th floor where the restaurant and bar is located. The views are just awesome. Almost 360 degree view of the city from a great height. All the iconic building are there to be seen without venturing higher to the hotels viewing platform.
"Booking system hides the real cost of the stay"
Book does not include the breakfast, which is not clear to customers when booking. The checking desk in certain level is not honest. The hotel facility are not upgraded. It looks old and somehow not clean. Room and room service were good.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM