of TripAdvisor Travelers recommend this hotel
"Worst Breakfast Service "
I am very disappointed with the breakfast service they have at this hotel. There was only one chef making the omelettes/pancakes for 100s of guests. The queue to enter breakfast, as well as the queue to actually get the food once inside was abysmal. I expect a five star hotel to have the finances and resources to cater for the amount of guests it has during a busy period, even the Chinese spring festival holidays. First I was redirected to the grand cafe on the 83rd floor which had a limited selection of breakfast and wasn’t the same as what was available on the 54th floor where we usually have breakfast (and is what we paid for). Unhappy with this I informed management and was kindly seated on the 54th floor ahead of the queue. However, I ordered pancakes and waited for over 30 minutes and still the chef didn’t even begin to make them. I expect more from a five star hotel and it doesn’t meet the standard of other five star hotels I have visited. The hotel management should be prepared for a busy period and high influx of guests, thus making provisions accordingly. Aside from my breakfast experience the hotel itself is very nice and the view of the city is astonishing.
"Age is beginning to show"
I’d stayed in the Grand Hyatt Shanghai several times a few years ago. I was dismayed to find that the hotel’s age is beginning to show - furnishings in the bathroom looked worn out or wasn’t working well and the room didn’t seem very clean. Breakfast was also rather dismal for me. Given the small size of the restaurant, the breakfast crowd was a little overwhelming and food quality wasn’t great. Dinner was much better for me. For the price, I think there are other hotels that can provide a better stay.
"Shanghai Grand Hyatt"
This time in Shanghai Grand Hyatt Hotel was still feel good, but many people stay at the same time, we were to be diverted to the next floor waiting. Although hotel provided refreshments, and we still felt a bit inconvenient. It could not help but it was a good schedule. Grand Hyatt Hotel had been building for a period of time, while in front of the building blocked a part of our hotel. We assigned the room could see a bay scenery and we were well satisfied. The hotel room was still well maintained as well as we lived very comfortable. We had lunch at buffet, although a lot of people, but not noisy. The restaurant could see the Oriental Pearl TV Tower in Shanghai. As hotel provided many types of food, such as fresh Geoduck and abalone. The food was good taste, but no fruit juice provided. It led me very disappointed. Although the price is a little high, the total is worth.
"Nothing Grand about the service "
The rooms and the building is wonderful with amazing views, the customer service however is non existent & the staff let down this wonderful brand. On arrival at the hotel, the concierge on the ground floor did not help with bags or directions and stared at us disaprovingly as we tried to find our way. Once we got to the 54th floor where the lobby is, we were hearded into a long line of guests waiting to check in. It was 3.30pm and we waited a further 20 minutes in line before anyone spoke to us. The front desk staff were by far the worst, they were unfriendly and rude. They then told us the rooms were not ready and there would be another 40minute delay. I dont mind delays, it happens but the way the staff delivered this information was unacceptable and we were hurried up and waved away as if we were inconveniencing them. The lobby was packed with no where to sit, we asked where we can sit as there was no spare seats, this also seemed to annoy the staff. We were put in the lift to the club lounge with no explanation as to where we were going, again no staff service at all in the club lounge. Not one member of staff came to speak with any of us until the lady came with our keys over 1 hour later. She offered no apology or thank you for waiting, she handed us the key & walked away. Again no direction was offered, Nothing. It still didnt end there, on arrival at the rooms our bags had still not made it. After waiting patiently we went in search of them ourselves. This place has much work to be done on the level of services they provide and the personalisation and attention that is supposed to be the Grand Hyatt experience. Whoever is responding to the all the bad service reviews on here probably needs to stop pasting the same reply message into every single one, it makes it even more obvious the hotel does not care about customer service.
"Poor service at the Grand Club"
If you ever need a power adapter to convert from US to Chinese power plug, then you will need to place a 100 RMB deposit to get the adapter, even if it's only for usage during your time at the Grand Club. The wonderful staff at Grand Club, such as Cynthia, will let you know that they are not the most friendly or accommodating of folks.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM