of TripAdvisor Travelers recommend this hotel
Lots of stuff in Hotel room is outdated, such as the desk, sofa, bathroom. Beds are comfortable. Light switches need to be replaced. Bathroom is not as clean as I expected, especially the shower area. Service are great.
"Decent hotel for families."
Good sized adjoining rooms for traveling families (we comfortably fitted two adults, three children), well appointed without being fancy. Breakfast was a good mix of cuisines and never overcrowded. The hotel is perfectly located for Orchard Rd shopping and accessing the subway - easy to get around the whole city. Comfortable, firm beds; some minor issues with drainage in the bathroom; quiet rooms. The pool area could do with a spruce up, but is perfectly fine to cool down in. Only gripe: our rooms not being ready on arrival at 7pm. But we'd stay again.
"Very good but for the price it's not 5 star"
Pros: Location Rooms in the new tower Breakfast (except they don't serve bacon) Wifi Cons: Check in/out - queues, not enough staff Pool - very tired, patched up tiles everywhere A few things in my room - lights not working etc. Air Con wasn't great, stuffy
"ANother Great Stay"
I have been coming to this hotel for many years and it always seems to impress - sure it is not the newest game in town, but the rooms have been recently refreshed, the hotel and rooms are spotless and the staff excel. Check-in is fast and efficient, they constantly honor upgrades and the Club Lounge Staff is the best, especially the evening staff and the manager or lead host (a man who has been with the hotel for many years). Simply outstanding. Only comment is Brix was not my cup of tea as not family or wife friendly - if you know what I mean.
"Great for Business...and shopping!"
I stayed at the Grand Hyatt for a 5 day convention I was attending. The staff were very polite and helpful, the food and beverage was pretty good, I thought. You can't beat this hotel for location - right next to the Orchard Road shopping paradise. Lots or restaurants and cafes nearby as well. The convention facilities were excellent - great AV facilities, meeting rooms, and the F&B was super! Coffee/tea on the go, lunch was different every day. I was impressed.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM