of TripAdvisor Travelers recommend this hotel
"Always a good stay"
I have stayed at this hotel multiple times over the last 10 years. Great location. Walk to shopping. Rooms are very good. Service is excellent. Would recommend the hotel. The hotel is well maintained and good value.
"Well designed and excellent service"
They guided us right from the time we got out of the cab, checked us in a jiffy and sent up our luggage promptly. We were lucky to be upgraded even without asking! The rooms are very well designed with emphasis on old fashioned comfort rather than being modernistic. Every thing is in the place you wished it were. We'd been given lounge access where we would go for breakfast and evening drinks. Everything they served was of excellent quality. The service couldn't have been better. There's a quiet attached coffee room where you can pass time away from the hustle bustle. The hotel is just off Orchard which is a great tourist location.
"Expected far better from a Grand Hyatt"
The hotel is in a good location if you are interested in shopping. However there were several issues I would not expect from a hotel of this calibre. First there was a long queue for check in and a queue for check out. The person at check in said she put me in a room with a pool view - this was partially true - only if you stand at the window and look out at an acute angle. But more importantly it seems basic maintenance and cleaning have been overlooked for some time. Being tall my eye line sees the top of the TV unit - which was coated in thick dust. The windows had mould between the two panes of glass. The wardrobe didnt close enough to turn off the lights meaning I had to jam luggage against them to make the room dark. When I raised all these issues the hotel managements response was 'they will work to make things more efficient in future'.
"Great Spot In Singapore"
Stayed in Grand Hyatt Singapore for one night only before we travel to Maldives. Perfect location near to MRT, malls, cafes and food centres. I like the size and the interior design concept of the room eventhough we stayed in a standard room. The room is spacious, very clean and huge bathroom with separate shower and toilet. Swimming pool is good with nice resort feel ambiance. Interaction with hotel staff is excellent special mention to Rizal and Jia Min who provided nice customer service on check in and check out, respectively. Overall, it was a nice short stay. Will recommend this hotel to my family and friends if ever they will visit Singapore.
"Had expected better "
My husband and I did a staycation in the Hyatt. Location is fantastic and despite a rainy afternoon you can get quickly to a lot of shopping places and cafes ... so all good. Room Was very spacious but fronting the main road, so for me too noisy. Looks like they are expecting complaints as the hotel provided ear plugs .room is very dark at night and you don’t have all this fancy lights of gadgets , that part I really liked. Unfortunately at 2pm some neighbors made such noise with music and singing that I woke up and couldn’t fall asleep. Took the hotel a while to find the guys and shut down the noise but by then I couldn’t sleep anymore. Beds are not very soft and the same I can say for the pillows. So overall good but had expected a bit more . We had a club room, So drinks and snacks are nice in the evening and breakfast was nice in the morning . I would Go again but ask for a room not facing the street .
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM