of TripAdvisor Travelers recommend this hotel
"Not a good choice"
This is a perfectly nice business hotel until you drill into the details. Would you like a glass of wine at 10:00 p.m. before heading to bed' You have two choices. You can pay over $40 for HALF a bottle delivered via room service, or you can pay a $20 cover charge at Maduro and try to taste the wine over the smell of a room full of cigars and cigarettes. Want a non-absurdly priced glass (not bottle) of wine with non-toxic air' You’re out of luck. Want to work out at the gym' Sure, you can do that, as a guest, but if you want to use the jacuzzi or steam room afterward (or even just the changing room), that will set you back another $35. Every day. Really. Hotel is, in many ways, quite nice, but it is laughably expensive even for Tokyo. It’s one thing to be pricey — this was never a budget tier selection. But it is quite another to charge ridiculous prices for things that ought to be included as expected in any luxury-tier hotel. Use of changing room in the gym and no place to get a quiet after-dinner drink without breathing someone else’s second-hand carcinogenic tobacco smoke' Fail.
Stayed here for a week on a business trip. First class service, rooms were extremely comfortable and the facilities fantastic. The exec lounge was good, with complimentary nibbles and drinks served with a great view over the local vacinity. Not suitable for those on a budget.... unless its massive!
We chose Grand Hyatt Tokyo for the location. Roppongi Hills is a very central area in Tokyo to easy access to any part of this huge city. And we were very satisfied with our choice. There are several restaurants in and around the hotel. Western and Asian food options. Subway station is under the Roppongi complex that includes the hotel. The rooms are well appointed, quiet and spacious. Buffet breakfast in the hotel is excellent. Gym and pool are state of the art. Service is outstanding. The hotel is classy and sophisticated. This is the perfect hotel to stay in Tokyo.
"Top rooms in this amazing hotel"
The rooms are modern and really spacious. The bedding is amazing!!!! The room service is very tatsy and whatever you order, you know it is gonna be super tasty and delicious. The price is really affordable compared to the other hotels around and you will not be disappointed by the service either. Top top hotel
I stayed 13 nights in December and early January over the holidays. Great team. They upgraded me and took care of my partner and I. The concierge team was excellent, They even found concert tickets for New Year's eve at Suntory Hall
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM