of TripAdvisor Travelers recommend this hotel
"Solid as always"
Another great stay at this hotel best location in Tokyo. Had 6th floor room same as resto and bars sons little noisy Gym getting outdated and monopolized by members not hotel guests Staff is very good and so are restaurants
"Fabulous as Always - Grand Hyatt Tokyo"
My family and I love this Grand Hyatt. Everything is so clean and the attention to detail is superb. The Grand Club lounge is wonderful for breakfast and evening snacks. The staff is so friendly also.
I had planned to splurge at the end of our whirlwind Japan vacation and stay st the grand Hyatt tokyo using Amex points. When we checked in the front desk person asked for my name and asked if I had made a reservation. I had every shred of confirmation in hand. The workers where then feverishly point st the computer screen and speaking to each other in Japanese. I asked if there was a problem with my reservation and they anxiously assured me there was no problem. Then she said she had 2 rooms on the club level but we were not allowed to use the club amenities unless we wanted to pay a fee which I declined. Then she tried to tell me that they were going to charge me some additional fee for some extra person since I had not made a reservation. I then got agitated and she said she would fix it for me this time and that there was no problem. Now I am not a hospitality expert but I felt the correct thing to do in such an awkward time is too assure me there was not a problem and upgrade us to club level with its amenities. With all the choices in tokyo, I cannot recommend the grand Hyatt tokyo. Choose something else!
"Love his Hotel!"
We were a family of 5 - 2 teen boys and grandma and reserved 3 rooms. The concierge was extremely helpful with our restaurant recommendations and reservations prior and during to our arrival. The hospitality of the staff from the moment we arrived was exceptional! The room itself is clean, comfortable, beautiful and quiet. We spent 5 nights here and enjoyed our stay thoroughly. Be forewarned that the taxes and service fees are quite steep.
"Pool / gym smaller than advertised, but room was okay"
If you're going to Roppongi, it makes sense to stay in this Grand Hyatt Tokyo. It's well-located to shopping and is a decent night's stay. However the pool, which looks good in pictures, inconveniently reserves the two main swim lanes for monthly users and private lessons, which means that the rest of the hotel guests have to fight it out for the last lane (the one closest to the jacuzzi). On top of that, the gym has a ridiculously small footprint, with the aerobic machines right on top of each other, and extensive waiting to use the weights. Not good. I also experienced the worst breakfast in all of my many Tokyo travels in this hotel. Ordering the Japanese breakfast was supposed to take 15 minutes, but after 25 minutes and three successive inquiries to the wait staff, I gave up completely. It finally came and I had to wolf it down in five minutes in order to check out and make my morning meeting. They were kind enough to take it off my bill, but I would not come here again as a result.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM