GRAND HYATT TOKYO

This hotel is clean and beautiful. It is centrally located. The staff is welcoming and friendly. The hotel also offers a shuttle to both airports. My family and I stayed here after a cruise and it turned out to be a fabulous Choice.

Have stayed here for 10+ years and the quality of this hotel has maintained its standards. Excellent hotel and service. Location is perfect and can get to Nihonbashi via metro in 20 minutes. Also, Roppongi shopping center is attached and they have a great selection of restaurants.

This hotel is in a prime location! Rooms are large and bathroom is luxurious. Many excellent restaurants (both Japanese and Western style) and attractions are anchored to this property. The subway, taxi, and airport shuttle are extremely accessible which makes your travel plans very easy in the busy city. Finally, the service experienced at this hotel was simply amazing. The care, attention to detail, and attentiveness are unmatched. Thank you Hyatt Staff for a wonderful stay!

I have stayed at this hotel over 100 times in addition to other hotels in Tokyo. Here's the quick summary of Grand Hyatt Tokyo: The great things are: - staff worked so efficiently and friendly - the room is always kept nicely and spotless - room service is delicious and relatively quick compared to the restaurant which is busy (depending on time), they tried to take care of some small personal request, too - location is heart of Tokyo, very convince to for those who use Taxi often. For subway users, Hibiya-line isn't so bad but O-edo line is too far / too complicated to walk - if you don't have any heavy luggage, and don't mind weather, enjoy walking; otherwise, better use 500 JPY coin to get to the hotel via taxi (410JPY for the ride) for painless arrival Newly (or compared to old time) improved areas are: - gym is open 24 hours finally! - swimming pool is open for hotel guests, too (it used to be only some members) - bath salt is offered in each room - memory foam pillows are available (mattress would be next step like Park Hyatt Tokyo)! Down-graded changes are: - gym's massage chair became only one (used to be 2) with time limitation - shampoo and conditioner are no longer spa graded (generic and cheap looking containers) Future request / concerns are: - since the hotel has restaurants at 6F and gym is open for members (non hotel guest), easy public access to the hotel elevator may be important ; however, going to room should ONLY be card key access. Currently, anyone can access to any floor except for night time (11PM to 5AM or so). I don't know why Grand Hyatt doesn't raise their security level even higher. Hotel guests' safety is most important and other hotels in Tokyo have this kind of system. - staff used to remember guests and greeted more friendly. I stayed this time over a week, but no one seemed to recognize me. They used to talk to me more personably like welcome back or how's your day' It seemed everyone perfectly followed their manuals but no personal comment, which, I personally would like them to improve for future to be even more friendly.

Pros Convenient location attached to shopping mall and subway station Spacious room Great service Clean and western decor, many woods Comfortable bed Soft duvets and bedsheets Extra Japanese amenities for men and women aside from June Jacob Breathtaking view Nice club lounge with good quality food and great service Staff speaks very good English Cons A bit pricey